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WEBSITE TERMS OF USE

ContactCenterJobs.com

A service of JobHub Group LLC d/b/a ClickHireMatch

Effective Date: April 8, 2026 | Last Updated: April 8, 2026

PLEASE READ THESE TERMS OF USE CAREFULLY. BY ACCESSING OR USING CONTACTCENTERJOBS.COM, YOU AGREE TO BE LEGALLY BOUND BY THIS AGREEMENT. IF YOU DO NOT AGREE, DO NOT USE THIS SITE.

IMPORTANT: SECTION 14 OF THESE TERMS CONTAINS A BINDING ARBITRATION CLAUSE AND CLASS ACTION WAIVER THAT AFFECT YOUR LEGAL RIGHTS. PLEASE REVIEW THAT SECTION CAREFULLY.

This Website Terms of Use Agreement (“Agreement” or “Terms of Use”) is made by and between JobHub Group LLC d/b/a ClickHireMatch (“ClickHireMatch,” “we,” “us,” or “our”), a limited liability company organized under the laws of the State of Illinois, owner and operator of ContactCenterJobs.com, and you (“User,” “you,” or “your”). This Agreement governs your access to and use of the contactcenterjobs.com website, including all related pages, features, tools, mobile versions, and services offered thereon (collectively, the “Site” or “Services”).

By visiting, browsing, registering for an account, posting a job, applying for a position, or otherwise using the Site, you acknowledge that you have read, understood, and agree to be bound by this Agreement and our Privacy Policy, which is incorporated herein by reference. If you do not agree to these Terms of Use, you must immediately cease all use of the Site.

1. ACCEPTANCE OF TERMS AND ELIGIBILITY

By accessing or using the Site in any manner, including as a guest visitor, registered job seeker, or employer customer, you represent and warrant that:

  • You are at least 18 years of age, or the age of majority in your jurisdiction, whichever is older, and have the legal capacity to form a binding contract;
  • You are using the Site for lawful purposes only and in compliance with all applicable federal, state, and local laws and regulations;
  • All information you provide to us is true, accurate, current, and complete; and
  • You have the authority to bind yourself, or any entity on whose behalf you are acting, to this Agreement.

If you do not meet these eligibility requirements, you are not authorized to use the Site and must immediately cease all access.

2. DESCRIPTION OF SERVICES

ContactCenterJobs.com is a specialty job board focused on the contact center, customer service, and customer experience industry. The Site connects job seekers with employment opportunities and provides employers and recruiters with tools to post job listings and search for qualified candidates. ClickHireMatch acts as an intermediary platform and does not guarantee employment for any user.

The Site may offer, from time to time, both free and premium paid services, including enhanced job seeker profiles, featured job postings, and resume search access. Specific features and availability may change at our sole discretion without prior notice.

3. USER ACCOUNTS AND REGISTRATION

3.1 Account Creation

To access certain features of the Site, you may be required to register for an account. When registering, you agree to provide accurate, current, and complete information and to maintain and update your information as needed to keep it accurate. ClickHireMatch reserves the right to refuse account registration or to suspend or terminate accounts at its sole discretion.

3.2 Account Security

You are responsible for maintaining the confidentiality of your username and password, and for all activities that occur under your account. You agree to:

  • Notify ClickHireMatch immediately of any unauthorized use of your account or any other breach of security at legal@contactcenterjobs.com;
  • Log out of your account at the end of each session; and
  • Not share your login credentials with any other person or entity.

ClickHireMatch is not liable for any loss or damage arising from your failure to safeguard your account credentials.

3.3 Account Accuracy

If you provide any information that is untrue, inaccurate, not current, or incomplete, or if ClickHireMatch has reasonable grounds to suspect such inaccuracy, ClickHireMatch has the right to suspend or terminate your account and to refuse any and all current or future use of the Services.

4. JOB SEEKER TERMS

4.1 Use of the Site as a Job Seeker

Job seekers may use the Site to search for contact center and customer service job opportunities, create and maintain a profile, upload a resume, and apply for posted positions. By using the Site as a job seeker, you agree that:

  • Your use of the Site and all content you submit is for your own personal, non-commercial job search purposes only;
  • You will not share, distribute, sell, or disclose any Site content or job listings to third parties or on competing platforms;
  • Information you post to your public profile or resume may be viewed by registered employer customers and recruiters;
  • You are solely responsible for the accuracy and legality of all content you submit, including your resume, profile information, and application materials; and
  • You will not include false, misleading, or fraudulent information in your profile or applications.

4.2 Profile Visibility

You may control the visibility of your profile and resume through your account settings. By making your profile searchable, you consent to registered employer customers and recruiters viewing, downloading, and contacting you based on your profile information. ClickHireMatch is not responsible for how employers or recruiters use information you make publicly visible on the Site.

4.3 No Employment Guarantee

ClickHireMatch does not guarantee that use of the Site will result in employment. We make no representations regarding the quality, accuracy, or legitimacy of any job listings or employers on the Site.

5. EMPLOYER AND RECRUITER TERMS

5.1 Eligibility to Post Jobs

Employer accounts may be created by authorized Human Resources professionals, hiring managers, executives, or recruiters acting on behalf of a legitimate business entity. By posting a job on ContactCenterJobs.com, the employer or recruiter represents and warrants that:

  • The posting organization is a legitimate, lawfully operating business;
  • All job listings are for genuine, current employment opportunities;
  • All posted positions are in the contact center, customer service, customer experience, or closely related fields;
  • Job listings comply with all applicable federal, state, and local employment laws, including anti-discrimination laws; and
  • You have the authority to post on behalf of the organization.

5.2 Prohibited Job Postings

The following types of postings are strictly prohibited on ContactCenterJobs.com:

  • Positions requiring upfront payment or investment by the applicant to get started;
  • Commission-only positions without a guaranteed base wage, unless clearly disclosed;
  • Job postings that solicit sensitive personal financial information (e.g., Social Security numbers, credit card numbers, or bank account numbers) from applicants during the initial application process;
  • Pyramid schemes, multi-level marketing opportunities, or work-from-home scams;
  • Postings that are inaccurate, misleading, fraudulent, or in violation of any applicable law; and
  • Any posting that ClickHireMatch, in its sole discretion, determines is inappropriate for the Site.

ClickHireMatch reserves the right to remove any job listing at any time and without notice, and to suspend or terminate employer accounts that violate these Terms.

5.3 Employer Responsibility for Content

Employers are solely responsible for the content of their job postings, including accuracy, compliance with applicable law, and appropriateness. ClickHireMatch acts as a passive conduit for the publication of employer-submitted content and does not screen, verify, or endorse job listings. ClickHireMatch has no obligation to monitor postings but reserves the right to do so.

5.4 Candidate Data Usage

Employers and recruiters who access job seeker profiles or resumes through the Site may use that information solely for the purpose of evaluating candidates for legitimate employment opportunities. Employers may not use candidate data for any other purpose, including unsolicited marketing, data aggregation, resale, or any purpose unrelated to recruitment.

6. PROHIBITED CONDUCT

In connection with your use of the Site, you agree that you will not:

  • Use the Site for any unlawful, fraudulent, deceptive, or harmful purpose;
  • Post, transmit, or distribute any content that is defamatory, harassing, abusive, obscene, discriminatory, or otherwise objectionable;
  • Use automated tools, bots, spiders, scrapers, or other data extraction methods to collect or index Site content without ClickHireMatch’s express prior written permission;
  • Attempt to gain unauthorized access to any portion of the Site, other user accounts, or ClickHireMatch’s computer systems or networks;
  • Interfere with, disrupt, or impair the operation of the Site or servers or networks connected to the Site;
  • Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of any part of the Site;
  • Copy, reproduce, republish, upload, transmit, sell, or exploit any Site content without express written permission;
  • Impersonate any person or entity, or misrepresent your affiliation with any person or entity;
  • Transmit viruses, malware, or any other code of a destructive or harmful nature;
  • Use the Site to send unsolicited commercial messages (spam) to other users; or
  • Engage in any conduct that restricts or inhibits any other user’s use or enjoyment of the Site.

7. INTELLECTUAL PROPERTY RIGHTS

7.1 ClickHireMatch Content

All content on the Site that is created by or on behalf of ClickHireMatch, including but not limited to text, graphics, logos, icons, images, software, and the overall design and compilation of the Site (“Site Content”), is the proprietary property of JobHub Group LLC d/b/a ClickHireMatch and is protected by United States and international copyright, trademark, and other intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Site and Site Content solely for your personal or internal business use in connection with the Services. This license does not include the right to:

  • Reproduce, duplicate, copy, sell, resell, or exploit any portion of the Site or Site Content for any commercial purpose without our express written consent;
  • Create derivative works based on the Site Content;
  • Use any data mining, robots, or similar data gathering or extraction tools; or
  • Frame or mirror any portion of the Site on another website.

7.2 User-Submitted Content

By submitting content to the Site, including resumes, profiles, job descriptions, logos, or other materials (“User Content”), you grant ClickHireMatch a worldwide, non-exclusive, royalty-free, sublicensable license to use, reproduce, display, distribute, and adapt your User Content solely in connection with operating and promoting the Services.

You represent and warrant that: (a) you own or have the necessary rights to submit the User Content; (b) the User Content does not infringe the intellectual property rights, privacy rights, or other rights of any third party; and (c) the User Content complies with all applicable laws.

7.3 Feedback

If you submit suggestions, ideas, or other feedback regarding the Site or Services (“Feedback”), you grant ClickHireMatch an irrevocable, perpetual, worldwide, royalty-free license to use such Feedback without restriction or compensation to you.

8. DIGITAL MILLENNIUM COPYRIGHT ACT (DMCA) NOTICE

ClickHireMatch respects the intellectual property rights of others. If you believe in good faith that your copyrighted work has been reproduced on the Site in a way that constitutes copyright infringement, please provide our designated agent with the following information in writing:

  • An electronic or physical signature of the copyright owner or a person authorized to act on their behalf;
  • Identification of the copyrighted work you claim has been infringed;
  • Identification of the material that is claimed to be infringing and its location on the Site;
  • Your contact information, including address, telephone number, and email address;
  • A statement that you have a good faith belief that use of the material is not authorized by the copyright owner, its agent, or applicable law; and
  • A statement, made under penalty of perjury, that the above information is accurate and that you are the copyright owner or authorized to act on behalf of the owner.

DMCA notices should be submitted to:

ClickHireMatch — DMCA Agent

JobHub Group LLC d/b/a ClickHireMatch

120 West State Street

Suite 100

Rockford, IL 61101

Email: privacy@contactcenterjobs.com

9. THIRD-PARTY LINKS AND CONTENT

The Site may contain hyperlinks to third-party websites, job listings hosted on external platforms, and embedded third-party content. ClickHireMatch has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party websites. Hyperlinks are provided as a convenience and do not constitute an endorsement of those sites or their contents.

Clicking on a job listing or advertisement may direct you to a third-party application system, employer website, or recruitment platform not operated by ClickHireMatch. In those instances, the third party’s terms of use and privacy policy govern your interaction. ClickHireMatch is not responsible for the accuracy, legality, or completeness of third-party job listings or application processes.

You are encouraged to read the terms and privacy policies of any third-party sites you visit. Your access of third-party websites is at your own risk.

10. PRIVACY

Your use of the Site is subject to our Privacy Policy, available at www.contactcenterjobs.com/privacy-policy, which is incorporated herein by reference. By using the Site, you consent to the collection and use of your information as described in the Privacy Policy.

ClickHireMatch reserves the right at all times to disclose any information as it deems necessary to satisfy any applicable law, regulation, legal process, or governmental request, and to protect the safety or security of users or the public.

11. DISCLAIMER OF WARRANTIES

THE SITE AND ALL CONTENT, SERVICES, AND INFORMATION PROVIDED THROUGH THE SITE ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW, CLICKHIREMATCH, ON BEHALF OF ITSELF AND JOBHUB GROUP LLC, EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

CLICKHIREMATCH DOES NOT WARRANT THAT: (A) THE SITE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS; (B) THE RESULTS OBTAINED FROM USE OF THE SITE WILL BE ACCURATE OR RELIABLE; (C) ANY JOB LISTINGS ARE ACCURATE, COMPLETE, OR LAWFUL; OR (D) YOUR USE OF THE SITE WILL RESULT IN EMPLOYMENT. USE OF THE SITE IS AT YOUR SOLE RISK.

Some jurisdictions do not permit the exclusion of certain implied warranties. If such laws apply to you, some or all of the above exclusions may not apply, and you may have additional rights.

12. LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL CLICKHIREMATCH, JOBHUB GROUP LLC, OR THEIR RESPECTIVE MEMBERS, OFFICERS, EMPLOYEES, AGENTS, OR CONTRACTORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES OF ANY KIND, INCLUDING WITHOUT LIMITATION LOSS OF REVENUE, PROFITS, DATA, EMPLOYMENT OPPORTUNITIES, GOODWILL, OR BUSINESS OPPORTUNITIES, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE SITE, EVEN IF CLICKHIREMATCH HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT SHALL THE TOTAL AGGREGATE LIABILITY OF CLICKHIREMATCH AND JOBHUB GROUP LLC TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO YOUR USE OF THE SITE EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT PAID BY YOU TO CLICKHIREMATCH IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE CLAIM; OR (B) ONE HUNDRED DOLLARS ($100.00).

Some jurisdictions do not permit the limitation of liability for certain types of damages. If such laws apply to you, some or all of the above limitations may not apply.

13. INDEMNIFICATION

You agree to defend, indemnify, and hold harmless ClickHireMatch, JobHub Group LLC, and their respective members, officers, employees, agents, and contractors (collectively, the “Indemnified Parties”) from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to:

  • Your use or misuse of the Site or Services;
  • Your violation of this Agreement or any applicable law or regulation;
  • Your User Content or any content you submit, post, or transmit through the Site;
  • Your violation of any rights of another person or entity; or
  • Any fraudulent, deceptive, or unlawful acts by you in connection with the Site.

ClickHireMatch reserves the right, at its own expense, to assume the exclusive defense and control of any matter subject to indemnification by you, in which case you agree to cooperate fully with ClickHireMatch in asserting any available defenses.

14. DISPUTE RESOLUTION; BINDING ARBITRATION; CLASS ACTION WAIVER

THIS SECTION CONTAINS A BINDING ARBITRATION AGREEMENT AND CLASS ACTION WAIVER. BY AGREEING TO THESE TERMS, YOU WAIVE YOUR RIGHT TO LITIGATE DISPUTES IN COURT BEFORE A JUDGE OR JURY, EXCEPT AS SET FORTH BELOW. YOU HAVE THE RIGHT TO OPT OUT OF ARBITRATION AS DESCRIBED IN SECTION 14.4.

14.1 Informal Resolution

Before initiating any formal dispute resolution proceeding, you agree to first contact ClickHireMatch at legal@contactcenterjobs.com and attempt to resolve the dispute informally. ClickHireMatch will attempt to resolve the dispute within 30 days of receiving your notice. If the dispute is not resolved informally within that period, either party may proceed to binding arbitration as set forth below.

14.2 Binding Arbitration

Except as set forth in Section 14.3, any dispute, claim, or controversy arising out of or relating to this Agreement, the Site, or the Services shall be resolved by binding individual arbitration administered by the American Arbitration Association (“AAA”) in accordance with its Consumer Arbitration Rules then in effect. The arbitration shall be conducted in the State of Illinois, or via telephone or video conference. The arbitrator’s decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

14.3 Exceptions

Notwithstanding the foregoing, either party may bring an individual action in small claims court. Either party may also seek emergency injunctive relief from a court of competent jurisdiction to prevent irreparable harm pending arbitration.

14.4 Opt-Out

You may opt out of binding arbitration within 30 days of first agreeing to these Terms by sending written notice to: legal@contactcenterjobs.com with the subject line “Arbitration Opt-Out.” Your notice must include your name, mailing address, and account email address. If you opt out, all disputes will be subject to the governing law and jurisdiction provisions in Section 15.

14.5 Class Action Waiver

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YOU AND CLICKHIREMATCH AGREE THAT ALL DISPUTES SHALL BE RESOLVED ON AN INDIVIDUAL BASIS ONLY, AND NOT AS PART OF ANY CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE ACTION. YOU EXPRESSLY WAIVE ANY RIGHT TO PARTICIPATE AS A CLASS REPRESENTATIVE OR CLASS MEMBER IN ANY CLASS ACTION PROCEEDING.

15. GOVERNING LAW AND JURISDICTION

This Agreement and any disputes not subject to arbitration hereunder shall be governed by and construed in accordance with the laws of the State of Illinois, without regard to its conflict of laws principles. For any disputes not subject to arbitration, you consent to the exclusive jurisdiction and venue of the state and federal courts located in the State of Illinois, and you waive any objection to such jurisdiction or venue.

16. MODIFICATIONS TO THE AGREEMENT

ClickHireMatch reserves the right to update or modify this Agreement at any time in its sole discretion. When we make material changes, we will post the revised Agreement on the Site and update the “Last Updated” date at the top of this page. We may also provide notice of material changes by email to registered users or through a prominent notice on the Site.

Your continued use of the Site after the posting of any revised Agreement constitutes your acceptance of the updated terms. It is your responsibility to review this Agreement periodically. If you do not agree to the revised terms, you must stop using the Site.

17. TERMINATION AND SUSPENSION

ClickHireMatch reserves the right, in its sole discretion and without prior notice, to suspend or terminate your access to the Site or any portion thereof, and to remove or disable any User Content or account, for any reason or no reason, including but not limited to:

  • Violation of this Agreement or applicable law;
  • Conduct that ClickHireMatch determines, in its sole discretion, is harmful to the Site, other users, or ClickHireMatch’s business interests; or
  • Extended periods of account inactivity.

Upon termination, your right to use the Site immediately ceases. All provisions of this Agreement that by their nature should survive termination — including intellectual property rights, disclaimers, limitations of liability, indemnification, and dispute resolution — shall survive.

18. MISCELLANEOUS

18.1 Entire Agreement

This Agreement, together with the Privacy Policy and any other policies or guidelines incorporated by reference, constitutes the entire agreement between you and ClickHireMatch regarding your use of the Site and supersedes all prior agreements and understandings, whether written or oral.

18.2 Severability

If any provision of this Agreement is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect, and the invalid provision shall be modified to the minimum extent necessary to make it enforceable.

18.3 Waiver

ClickHireMatch’s failure to enforce any right or provision of this Agreement shall not constitute a waiver of that right or provision.

18.4 No Agency

Nothing in this Agreement shall be construed to create a partnership, joint venture, employment, or agency relationship between you and ClickHireMatch.

18.5 Assignment

You may not assign or transfer your rights or obligations under this Agreement without ClickHireMatch’s prior written consent. ClickHireMatch may freely assign this Agreement, including in connection with a merger, acquisition, or sale of assets.

18.6 Headings

Section headings in this Agreement are for convenience only and have no legal or contractual effect.

19. CONTACT INFORMATION

If you have any questions about this Agreement or wish to report a violation, please contact us at:

JobHub Group LLC d/b/a ClickHireMatch

Attn: Legal Department

120 West State Street

Rockford, IL 61101

Illinois, United States

Email: legal@contactcenterjobs.com

Website: www.contactcenterjobs.com