Advanced Client Solutions Specialist Bilingual Spanish Required
InstantServe LLC
Rio Rancho, NM, USA
Published 2 weeks ago
Full time
$23 per hour
Job Title:- Advanced Client Solutions Specialist Bilingual Spanish
Location:- Rio Rancho, NM
Pay Rate:-$23/hor Plus benefits
Duration:- Full time Permanent
Training/Start Date Monday December 4, 2023
What are the 3-4 non-negotiable requirements of this position?
Previous: *Displays passion, commitment and drive to deliver an experience that improves our clients' financial lives • Has the ability to engage with clients and seek to understand their needs while actively sharing options using plain language, building rapport and showing empathy • Is curious, has a growth mindset and is comfortable receiving ongoing performance feedback and coaching • Enjoys ongoing change and learning new technology/processes
New: **Bilingual Spanish Required**
Job Description:
This role is responsible for connecting clients with the breadth of solutions that Bank of America offers to help achieve their financial goals in a virtual environment. Advanced Client Solutions Specialists balance service requests and sales opportunities, are experts on financial solutions, probe to understand life and financial goals, and pair new solutions and services to meet client needs.
An Advanced Client Solutions Specialist (responsibilities)
• Works with clients to build and deepen relationships by uncovering financial needs and recommending the best products, services and solutions to meet those needs
• Responds to customer inquiries and concerns, creating customized solutions
• Sells and fulfills banking products (examples: checking & savings accounts, credit cards, CDs, IRAs, loans)
• Identifies client needs for Specialist (licensed) sales functions and refer to partners (Merrill, Lending, & Small Business)
• Quotes rates, terms and programs for banking solutions
• Manages risk in every business, product and service transaction leveraging available tools
Required skills:
***Bilingual Spanish Required ***
• Displays passion, commitment and drive to deliver an experience that improves our clients' financial lives
• Has the ability to engage with clients and seek to understand their needs while actively sharing options using plain language, building rapport and showing empathy
• Is curious, has a growth mindset and is comfortable receiving ongoing performance feedback and coaching
• Enjoys ongoing change and learning new technology/processes
• Has an intermediate level of proficiency with computers
Desired skills (that may result in a higher than average starting salary)
• Experience in financial services
• Experience in sales, cross-selling, upselling or referring products
• Experience working in an inbound or outbound contact center (phone, chat and or video)
• Experience working as a Personal Banker managing high client volume
Skills Used in this Role:
• Relationship building
• Consumer products and solutions
• Telephone sales
• Referral Sales
• Transitioning client conversations
• Customer focus
• Customer service
• Building rapport
• Establishing Trust
• Active Listening
• Overcoming objections
• Gaining agreement
• Multitasking
• Oral communication
• Problem solving
Various schedules available
Location:- Rio Rancho, NM
Pay Rate:-$23/hor Plus benefits
Duration:- Full time Permanent
Training/Start Date Monday December 4, 2023
What are the 3-4 non-negotiable requirements of this position?
Previous: *Displays passion, commitment and drive to deliver an experience that improves our clients' financial lives • Has the ability to engage with clients and seek to understand their needs while actively sharing options using plain language, building rapport and showing empathy • Is curious, has a growth mindset and is comfortable receiving ongoing performance feedback and coaching • Enjoys ongoing change and learning new technology/processes
New: **Bilingual Spanish Required**
Job Description:
This role is responsible for connecting clients with the breadth of solutions that Bank of America offers to help achieve their financial goals in a virtual environment. Advanced Client Solutions Specialists balance service requests and sales opportunities, are experts on financial solutions, probe to understand life and financial goals, and pair new solutions and services to meet client needs.
An Advanced Client Solutions Specialist (responsibilities)
• Works with clients to build and deepen relationships by uncovering financial needs and recommending the best products, services and solutions to meet those needs
• Responds to customer inquiries and concerns, creating customized solutions
• Sells and fulfills banking products (examples: checking & savings accounts, credit cards, CDs, IRAs, loans)
• Identifies client needs for Specialist (licensed) sales functions and refer to partners (Merrill, Lending, & Small Business)
• Quotes rates, terms and programs for banking solutions
• Manages risk in every business, product and service transaction leveraging available tools
Required skills:
***Bilingual Spanish Required ***
• Displays passion, commitment and drive to deliver an experience that improves our clients' financial lives
• Has the ability to engage with clients and seek to understand their needs while actively sharing options using plain language, building rapport and showing empathy
• Is curious, has a growth mindset and is comfortable receiving ongoing performance feedback and coaching
• Enjoys ongoing change and learning new technology/processes
• Has an intermediate level of proficiency with computers
Desired skills (that may result in a higher than average starting salary)
• Experience in financial services
• Experience in sales, cross-selling, upselling or referring products
• Experience working in an inbound or outbound contact center (phone, chat and or video)
• Experience working as a Personal Banker managing high client volume
Skills Used in this Role:
• Relationship building
• Consumer products and solutions
• Telephone sales
• Referral Sales
• Transitioning client conversations
• Customer focus
• Customer service
• Building rapport
• Establishing Trust
• Active Listening
• Overcoming objections
• Gaining agreement
• Multitasking
• Oral communication
• Problem solving
Various schedules available
Salary range
- $23 per hour