Business Services- CSR
State of Mississippi
Jackson, MS 39201, USA
Published 2 days ago
Customer Service Representative
Full time
$35,000 - $40,000 per year
Salary: $35,000.00 - $40,000.00 Annually
Location : 25 - HINDS COUNTY, MS
Job Type: Full-Time
Job Number: 9039-0111-20260515hind
Department: 0111 - SECRETARY OF STATE
Opening Date: 05/18/2026
Closing Date: 5/27/2026 11:59 PM Central
Agency Minimum Salary: $35,000.00
Agency Maximum Salary: $40,000.00
About the Agency: The Office of the Secretary of State is dedicated to being both a service and information agency. There are eight divisions of the Secretary of State's Office: Business Services & Regulation, Charities, Elections, External Affairs, Policy & Research, Publications, Public Lands and Securities. In addition, the agency employs executive and administrative staff which help oversee the various functions of the office.
About the Position: This position is responsible for providing advanced customer service and administrative support within the Business Services Division of the Mississippi Secretary of State. Duties include assisting customers by telephone, email, written correspondence, and in person regarding business entity filings, Uniform Commercial Code (UCC) records, and other corporate documents.The incumbent reviews and processes documents submitted for filing, examines records for completeness and compliance with applicable statutes, and determines whether filings should be accepted or rejected. This position also provides guidance on filing procedures and forms, researches pending and archived records, and directs customers to appropriate federal, state, and local agencies when necessary.Additional responsibilities include maintaining electronic records in multiple database systems, assisting customers in the agency's public lobby, and collaborating with staff across divisions to ensure efficient service delivery.
What you'll need to be Successful: Advanced communication, active listening, problem-solving, critical thinking, decision-making, organization, attention to detail, emotional control, adaptability, conflict resolution, customer focus, professional judgment, teamwork, and resilience.
Preferred Qualifications: Typically requires a high school diploma or equivalent and 3-6 years of relevant experience. Hiring agency's preferred qualifications: a high school diploma or equivalent and at least three (3) years of customer service experience, preferably in a call center environment; strong typing and data entry, math, English, and computer skills; the ability to learn and apply knowledge of corporate laws and Uniform Commercial Code (UCC) filing requirements; and the ability to complete special projects as assigned.
Characteristics of Work
See for information regarding this classifications
Health/Prescription InsuranceEligible employees have the opportunity to participate in the state's health and prescription insurance program. Employees may select either single or family coverage with affordable co-payments. More detail can be found at Know Your Benefits.
Wellness Benefits
Employees are eligible for a wellness and health promotion program. This plan provides annual benefits for certain services with first-dollar coverage with no deductible.
Life Insurance
All eligible employees receive an actual term life insurance policy upon employment. The policy coverage is two times the employee's annual salary to a maximum of $100,000. More detail can be found at Life Insurance Choices.
Optional Insurances
Many agencies offer discounted premiums for dental, vision, and cancer insurance.
Flexible Spending Accounts
Many state agencies provide opportunity for employees to participate in pre-tax spending accounts. These accounts allow employees to withhold childcare expenses and unreimbursed medical expenses prior to application of state and federal taxes.
Paid Personal Leave and Sick LeaveFull-time employees receive paid time off for personal needs and for sick leave. Leave begins accruing after one month of employment and may be used as it is accrued. Employees earn approximately 18 days of personal leave annually and 12 days of sick leave annually.
Military Leave
In accordance with federal law, all employees serving in the armed forces or the military reserves are entitled to 15 days per year for military training.
Holidays
Employees receive up to 10 paid holidays to enjoy many of our nation's celebrations with family and friends.
Retirement Programs
The State of Mississippi provides all its employees a Defined Benefit/Defined Contribution Retirement Program. Employees become vested in the State's retirement system after 8 years of employment. Both you and your employing agency contribute toward your retirement. More detailed information regarding the State's retirement program can be found at http://www.pers.state.ms.us
Deferred Compensation
State agencies offer several opportunities for their employees to participate in a deferred compensation voluntary retirement savings plan. More information can be found at Deferred Compensation.
State Credit Union
All state employees are eligible to participate in the Mississippi Public Employees' Credit Union. This organization offers state employees special savings and borrowing plans. For more information about this program, call 601.948.8191.
Tuition Reimbursement
Many state agencies provide opportunities for their employees to achieve higher education through tuition reimbursement. Common programs include medical and nursing fields, accounting, and business/administrative fields.
Career Development and Training
The Mississippi State Personnel Board offers several management and administrative certification programs, as well as professional development courses to enhance employee value to the agency. Individual agencies also offer technical training and allow membership in professional organizations to employees in their specific fields of employment.
Promotional Opportunities
Employees who have completed 6 or more months of service are eligible for promotional opportunities within state government employment. Minimum qualifications must be met.
Career Ladders
Many job classifications provide career-ladder opportunities based upon attainment of competencies. These career ladders can increase an individual's salary, provided funds are available within the agency.
01
How many years of relevant experience do you have? (Refer to the job posting for an explanation of relevant experience.)
02
What is the highest level of education (or semester hours of college) you have completed?
Required Question
Location : 25 - HINDS COUNTY, MS
Job Type: Full-Time
Job Number: 9039-0111-20260515hind
Department: 0111 - SECRETARY OF STATE
Opening Date: 05/18/2026
Closing Date: 5/27/2026 11:59 PM Central
Agency Minimum Salary: $35,000.00
Agency Maximum Salary: $40,000.00
About the Agency: The Office of the Secretary of State is dedicated to being both a service and information agency. There are eight divisions of the Secretary of State's Office: Business Services & Regulation, Charities, Elections, External Affairs, Policy & Research, Publications, Public Lands and Securities. In addition, the agency employs executive and administrative staff which help oversee the various functions of the office.
About the Position: This position is responsible for providing advanced customer service and administrative support within the Business Services Division of the Mississippi Secretary of State. Duties include assisting customers by telephone, email, written correspondence, and in person regarding business entity filings, Uniform Commercial Code (UCC) records, and other corporate documents.The incumbent reviews and processes documents submitted for filing, examines records for completeness and compliance with applicable statutes, and determines whether filings should be accepted or rejected. This position also provides guidance on filing procedures and forms, researches pending and archived records, and directs customers to appropriate federal, state, and local agencies when necessary.Additional responsibilities include maintaining electronic records in multiple database systems, assisting customers in the agency's public lobby, and collaborating with staff across divisions to ensure efficient service delivery.
What you'll need to be Successful: Advanced communication, active listening, problem-solving, critical thinking, decision-making, organization, attention to detail, emotional control, adaptability, conflict resolution, customer focus, professional judgment, teamwork, and resilience.
Preferred Qualifications: Typically requires a high school diploma or equivalent and 3-6 years of relevant experience. Hiring agency's preferred qualifications: a high school diploma or equivalent and at least three (3) years of customer service experience, preferably in a call center environment; strong typing and data entry, math, English, and computer skills; the ability to learn and apply knowledge of corporate laws and Uniform Commercial Code (UCC) filing requirements; and the ability to complete special projects as assigned.
Characteristics of Work
See for information regarding this classifications
Health/Prescription InsuranceEligible employees have the opportunity to participate in the state's health and prescription insurance program. Employees may select either single or family coverage with affordable co-payments. More detail can be found at Know Your Benefits.
Wellness Benefits
Employees are eligible for a wellness and health promotion program. This plan provides annual benefits for certain services with first-dollar coverage with no deductible.
Life Insurance
All eligible employees receive an actual term life insurance policy upon employment. The policy coverage is two times the employee's annual salary to a maximum of $100,000. More detail can be found at Life Insurance Choices.
Optional Insurances
Many agencies offer discounted premiums for dental, vision, and cancer insurance.
Flexible Spending Accounts
Many state agencies provide opportunity for employees to participate in pre-tax spending accounts. These accounts allow employees to withhold childcare expenses and unreimbursed medical expenses prior to application of state and federal taxes.
Paid Personal Leave and Sick LeaveFull-time employees receive paid time off for personal needs and for sick leave. Leave begins accruing after one month of employment and may be used as it is accrued. Employees earn approximately 18 days of personal leave annually and 12 days of sick leave annually.
Military Leave
In accordance with federal law, all employees serving in the armed forces or the military reserves are entitled to 15 days per year for military training.
Holidays
Employees receive up to 10 paid holidays to enjoy many of our nation's celebrations with family and friends.
Retirement Programs
The State of Mississippi provides all its employees a Defined Benefit/Defined Contribution Retirement Program. Employees become vested in the State's retirement system after 8 years of employment. Both you and your employing agency contribute toward your retirement. More detailed information regarding the State's retirement program can be found at http://www.pers.state.ms.us
Deferred Compensation
State agencies offer several opportunities for their employees to participate in a deferred compensation voluntary retirement savings plan. More information can be found at Deferred Compensation.
State Credit Union
All state employees are eligible to participate in the Mississippi Public Employees' Credit Union. This organization offers state employees special savings and borrowing plans. For more information about this program, call 601.948.8191.
Tuition Reimbursement
Many state agencies provide opportunities for their employees to achieve higher education through tuition reimbursement. Common programs include medical and nursing fields, accounting, and business/administrative fields.
Career Development and Training
The Mississippi State Personnel Board offers several management and administrative certification programs, as well as professional development courses to enhance employee value to the agency. Individual agencies also offer technical training and allow membership in professional organizations to employees in their specific fields of employment.
Promotional Opportunities
Employees who have completed 6 or more months of service are eligible for promotional opportunities within state government employment. Minimum qualifications must be met.
Career Ladders
Many job classifications provide career-ladder opportunities based upon attainment of competencies. These career ladders can increase an individual's salary, provided funds are available within the agency.
01
How many years of relevant experience do you have? (Refer to the job posting for an explanation of relevant experience.)
- No experience
- 1 year of experience
- 2 years of experience
- 3 years of experience
- 4 years of experience
- 5 years of experience
- 6 years of experience
- 7 years of experience
- 8 years of experience
- 9 years of experience
- 10 years of experience
- More than 10 years
02
What is the highest level of education (or semester hours of college) you have completed?
- None
- GED or High School Equivalency Diploma / High School Diploma
- 30 semester hours
- Associate's Degree / 60 semester hours
- 90 semester hours
- Bachelor's Degree
- Master's Degree
- Specialist Degree
- Doctorate Degree
Required Question
Salary range
- $35,000 - $40,000 per year