Call Center Representative- HVAC, Plumbing & Electrical
McHales Inc
Levittown, PA, USA
Published today
Full time
NOW HIRING! Full Time Customer Service Representative- HVAC, Plumbing & Electrical
Why Choose McHales?
McHales has been rooted in Levittown since 1950. (Before Google was even a sparkle in the internet's eye.) We've grown into one of Bucks County's top employers by keeping it simple: treat people right, offer real opportunities, and never underestimate the power of a well-timed dad joke.
You've seen our trucks, maybe seen us on Facebook-now, you've got the chance to join the team!
We're on the hunt for a Self-Motivated Customer Service Rockstar to join our Call Center team. You'll be the cheerful voice that helps our customers get top-tier plumbing, HVAC, and electrical services scheduled-with a smile.
What You'll Be Doing:
Come for the job, stay for the people and thrive in the career!
If you're interested in applying in person, walk-ins are welcome at our office Monday through Friday from 7:30 AM to 3:00 PM.
Please submit a copy of your resume for consideration.
Why Choose McHales?
- Incentive-packed pay structure
- Generous Paid Time Off (yes, we want you to have a life)
- Full Comprehensive health benefits
- We prioritize Family Dynamics and champion Work-Life Harmony
McHales has been rooted in Levittown since 1950. (Before Google was even a sparkle in the internet's eye.) We've grown into one of Bucks County's top employers by keeping it simple: treat people right, offer real opportunities, and never underestimate the power of a well-timed dad joke.
You've seen our trucks, maybe seen us on Facebook-now, you've got the chance to join the team!
We're on the hunt for a Self-Motivated Customer Service Rockstar to join our Call Center team. You'll be the cheerful voice that helps our customers get top-tier plumbing, HVAC, and electrical services scheduled-with a smile.
What You'll Be Doing:
- Turning inbound calls into booked appointments.
- Utilizing call scripts- with personality.
- Address concerns with confidence and care.
- Making outbound calls to existing customers (no cold calling!) to schedule system checks during slower seasons-helping keep the call board full and our customers happy. Confidence and comfort on the phone are a must!
- Creating genuine connections and winning loyal customers for life.
- Participating in training sessions to sharpen your skills.
- Keeping customer records up-to-date and organized.
- 2+ years of CSR/call center experience (Industry based experience is highly preferred- HVAC/ Plumbing or Electrical)
- Tech savvy, quick on the keyboard, and phone friendly
- Dependable, and can work well under pressure- even when the summer heat starts flipping personality switches in people!
- Friendly, upbeat communicator- both written and spoken
- CRM experience is a big plus (ServiceTitan, Salesforce, Housecall Pro, etc.)
- In-office availability & flexibility- Must be able to work each of the following shift schedules: Monday- Friday 7am- 3pm, 8am- 4pm, 9am - 5pm and 10am- 6pm on a rotating basis. Saturday's from 8am-12pm on a monthly rotation. (But is still subject to change)
- Hourly pay + performance-based incentives to keep you motivated! Top performers here don't just do well here- they're Bucks County royalty.
- Medical, 401K match, paid holidays, & birthday celebrations
- A fun, family-oriented workplace that feels like home
- Coworkers who turn into lifelong friends
- A place where your voice matters, and growth is appreciated
Come for the job, stay for the people and thrive in the career!
If you're interested in applying in person, walk-ins are welcome at our office Monday through Friday from 7:30 AM to 3:00 PM.
Please submit a copy of your resume for consideration.