Call Center - Technical Support Coordinator
$18 per hour
STORE SYSTEMS SUPPORT
9 STORE SYSTEMS SUPPORT TEMP TO PERM-
Only submit candidates that can convert at 90 days without a fee.
Agents will support INBOUND Calls or INBOUND Chats
Pay Rate: $18.50 / MARK UP 33.05% / 13TH MONTH TENURE DISCOUNT 22.50%
PAYMENT TERMS 90 DAYS - PAID WHEN PAID
OIG/GSA AND BACKGROUND REQUIRED
Only submit candidates that can convert without a fee after 90 days. ********Resumes MUST include Pres-Screen Questionnaire and Internet Speed test, Otherwise they will be declined. **********
• Department Store Systems Support
Temp Need 9
Cost Center 110153
Start Date 10/19/2026
Training Window Dates 10/19/2026 - 11/13
Training Hours 9a-530p
Department Staffing Hours Mon- Fri 8a-12a, Sat 9a-10p, Sun 10a-10p
Agent shifts Will select a shift in NH Training with shifts ranging from 8a to 330p start times. Each agent should have at least 1 weekend shift with a day off during the week
Channels Supported Phone & Chat
Department hours: Monday - Friday 8am - midnight; Saturday: 9am - 10pm; and Sunday 10am - 10pm Skills: • Technical Aptitude Required • Open Schedule Availability • Previous call center experience preferred • Previous technical / customer service experience preferred
Technical Support Coordinator (SSS)
Work Schedule: Saturday - Sunday between 8AM and Midnight (Except Christmas Day
GENERAL FUNCTION: Responsible for providing technical support in a timely, consistent, and courteous manner to
all Resolution Center customers in the operation of their computer systems for approved applications. Provide assistance
in resolving most problems of hardware and supported applications, and explaining these resolutions in a clear, concise
manner.
MAJOR DUTIES AND RESPONSIBILITIES:
• Responsible for providing technical support in a timely, consistent and courteous manner to all Support Center
customers in the operation of supported systems for approved applications.
• Responsible for diagnosing/resolving problems through both questioning techniques and through the use of
remote diagnostics."
• Assists by giving correct resolutions in a clear, concise and courteous manner.
• Interprets error messages from system software or application programs; initiates required actions.
03/2018
• Places necessary service calls and follows through to completion with both service contractor and Support Center
Customer.
• Escalation of unresolved calls to second level support (both internal and external) and follows through to
completion.
• Quality Assurance: Assist with proofing documentation/procedures relating to supported systems.
• Software Updates: Responsible for coordinating the installation of new software releases from the Beta Test phase
through implementation.
ADMINISTRATIVE RESPONSIBILITES:
• Development of procedures for Support Center
• Record all communication relating to associates: questions/problems into call tracking.
• Proofing and testing of procedures prior to implementation.
• Assist in training users in the operation of the supported systems
• Flexibility to work varied schedules, including evenings and weekends as scheduled.
COMMUNICATIONS WITH OTHERS:
INTERNAL - All Home Office, Store, and Field Management associates.
EXTERNAL - Computer Maintenance Support Vendors
SKILLS & QUALIFICATIONS:
• Excellent written & oral communication skills
• Problem resolution - Able to troubleshoot computer software/hardware issues over the phone
• Superior organizational skills with a strong attention to detail
• Pleasant phone manners
• Computer hardware and software knowledge
• Strong Customer Service orientation.
EXPERIENCE:
• Point of Sale environment/retail experience preferred
• Direct involvement with customer service experience
• Computer systems experience.
EDUCATION:
High School required; College experience preferred
9 STORE SYSTEMS SUPPORT TEMP TO PERM-
Only submit candidates that can convert at 90 days without a fee.
Agents will support INBOUND Calls or INBOUND Chats
Pay Rate: $18.50 / MARK UP 33.05% / 13TH MONTH TENURE DISCOUNT 22.50%
PAYMENT TERMS 90 DAYS - PAID WHEN PAID
OIG/GSA AND BACKGROUND REQUIRED
Only submit candidates that can convert without a fee after 90 days. ********Resumes MUST include Pres-Screen Questionnaire and Internet Speed test, Otherwise they will be declined. **********
• Department Store Systems Support
Temp Need 9
Cost Center 110153
Start Date 10/19/2026
Training Window Dates 10/19/2026 - 11/13
Training Hours 9a-530p
Department Staffing Hours Mon- Fri 8a-12a, Sat 9a-10p, Sun 10a-10p
Agent shifts Will select a shift in NH Training with shifts ranging from 8a to 330p start times. Each agent should have at least 1 weekend shift with a day off during the week
Channels Supported Phone & Chat
Department hours: Monday - Friday 8am - midnight; Saturday: 9am - 10pm; and Sunday 10am - 10pm Skills: • Technical Aptitude Required • Open Schedule Availability • Previous call center experience preferred • Previous technical / customer service experience preferred
Technical Support Coordinator (SSS)
Work Schedule: Saturday - Sunday between 8AM and Midnight (Except Christmas Day
GENERAL FUNCTION: Responsible for providing technical support in a timely, consistent, and courteous manner to
all Resolution Center customers in the operation of their computer systems for approved applications. Provide assistance
in resolving most problems of hardware and supported applications, and explaining these resolutions in a clear, concise
manner.
MAJOR DUTIES AND RESPONSIBILITIES:
• Responsible for providing technical support in a timely, consistent and courteous manner to all Support Center
customers in the operation of supported systems for approved applications.
• Responsible for diagnosing/resolving problems through both questioning techniques and through the use of
remote diagnostics."
• Assists by giving correct resolutions in a clear, concise and courteous manner.
• Interprets error messages from system software or application programs; initiates required actions.
03/2018
• Places necessary service calls and follows through to completion with both service contractor and Support Center
Customer.
• Escalation of unresolved calls to second level support (both internal and external) and follows through to
completion.
• Quality Assurance: Assist with proofing documentation/procedures relating to supported systems.
• Software Updates: Responsible for coordinating the installation of new software releases from the Beta Test phase
through implementation.
ADMINISTRATIVE RESPONSIBILITES:
• Development of procedures for Support Center
• Record all communication relating to associates: questions/problems into call tracking.
• Proofing and testing of procedures prior to implementation.
• Assist in training users in the operation of the supported systems
• Flexibility to work varied schedules, including evenings and weekends as scheduled.
COMMUNICATIONS WITH OTHERS:
INTERNAL - All Home Office, Store, and Field Management associates.
EXTERNAL - Computer Maintenance Support Vendors
SKILLS & QUALIFICATIONS:
• Excellent written & oral communication skills
• Problem resolution - Able to troubleshoot computer software/hardware issues over the phone
• Superior organizational skills with a strong attention to detail
• Pleasant phone manners
• Computer hardware and software knowledge
• Strong Customer Service orientation.
EXPERIENCE:
• Point of Sale environment/retail experience preferred
• Direct involvement with customer service experience
• Computer systems experience.
EDUCATION:
High School required; College experience preferred
Salary range
- $18 per hour