Client Care Coordinator

Are You Ready to Take the Next Step in Your Caregiving Career?

At Safe Harbor Home Care, we believe exceptional care begins with exceptional people. We're looking for a compassionate, organized, and relationship-focused Client Care Coordinator who is passionate about helping seniors remain safe, independent, and comfortable in their homes. If you're a CNA, CHHA, or HCA with strong people skills and a desire to make a difference beyond direct caregiving, this role offers an exciting opportunity to impact both clients and caregivers while growing your career in home care leadership.

Why You Will Love This Role

• Build meaningful relationships with clients and families
• Mentor and support caregivers in the field
• Conduct client assessments and quality assurance visits
• Coordinate care with hospitals, rehab facilities, and skilled nursing facilities
• Make a direct impact on client satisfaction and caregiver success
• Grow your leadership skills in a rapidly expanding organization

What You'll Be Doing

Client Assessments & Care Planning

• Meet with prospective clients and families to assess care needs.
• Develop personalized care plans.
• Coordinate service starts and work with scheduling to ensure proper staffing.
• Provide hands-on caregiving support when operational needs require.

Hospital & Facility Care Coordination

• Coordinate transitions from hospitals, rehabilitation centers, and SNFs.
• Collaborate with social workers, discharge planners, case managers, and family members.
• Help reduce hospital readmissions through proactive follow-up.

Quality Assurance & Client Satisfaction

• Conduct satisfaction calls and in-home quality visits.
• Perform reassessments and update care plans.
• Ensure Assignment of Benefits forms are completed and maintained.

Caregiver Coaching & Support

• Conduct field visits and caregiver observations.
• Assist with onboarding and training.
• Provide coaching and additional education as needed.
• Support caregiver engagement and retention.

Client & Family Relationship Management

• Serve as a trusted resource for clients and families.
• Respond to concerns with empathy and professionalism.
• Encourage positive reviews and referrals.

Required Qualifications

• Active CNA, CHHA, or HCA credential
• High School Diploma or GED
• Valid driver license, reliable vehicle, and proof of insurance
• Minimum one year of caregiving experience
• Comfortable traveling throughout the service area

Preferred Qualifications

• Minimum one year of caregiving experience in home care, home health, assisted living, memory care, skilled nursing, or related healthcare setting.
• Experience performing client assessments and creating care plans
• Experience working with hospitals, discharge planners, case managers, or social workers
• Experience training, mentoring, or leading caregivers

The Ideal Candidate

Compassionate, organized, service-oriented, a natural relationship builder, comfortable working independently, and committed to exceptional care and customer service.

Benefits of Joining Safe Harbor Home Care

• Competitive pay
• Career advancement opportunities
• Supportive leadership team
• Collaborative culture
• Meaningful work that impacts lives every day

Apply Today

If you're a dedicated CNA, CHHA, or HCA looking for a career that combines caregiving, client advocacy, quality assurance, and team support, we'd love to meet you.
Work schedule

• 8 hour shift
• Monday to Friday

Benefits

• Paid time off
• 401(k)
• Paid training
• Mileage reimbursement

Flexible work from home options available.