Client Services Coordinator (Marketing Campaigns)
Job Description
Join Our Team as a Client Services Coordinator!
Are you interested in joining one of Tampa Bay's Top Workplaces (for13 years running!) that provides on-the-job training and a fun,high-energy atmosphere? If you said yes, then look nofurther!!!!
About Our Company
Founded in 1998, PostcardMania is all about making small businessmarketing better, smarter, and a whole lot more fun! We're proud to beone of Tampa Bay's Top 100 Workplaces, and as an Inc. 500 marketingpowerhouse, we've built a team of over 350 amazing people and continueto expand our impact. When entrepreneurs want to see real results,they turn to us!
Your Mission
To "WOW!!" our clients by helping get their marketing campaignsrunning smoothly. You are the customer's main point of contact afterthey purchase their order, all the way until completion. This includesbeing the liaison point between the customer and our design team,mailing list experts, and our printing and mailing area teams, aswell. This is a fast-paced position and requires a lot ofmulti-tasking and decision making. The Campaign Coordinators must bedetail-oriented and organized to ensure the client's deadlines aremet. This position is responsible for ensuring that the customer isserviced perfectly and is very happy with their order!
Ultimately, we strive for flawless, 5-star customer service.
Work Hours
Requirements
Benefits
Join Our Team as a Client Services Coordinator!
Are you interested in joining one of Tampa Bay's Top Workplaces (for13 years running!) that provides on-the-job training and a fun,high-energy atmosphere? If you said yes, then look nofurther!!!!
About Our Company
Founded in 1998, PostcardMania is all about making small businessmarketing better, smarter, and a whole lot more fun! We're proud to beone of Tampa Bay's Top 100 Workplaces, and as an Inc. 500 marketingpowerhouse, we've built a team of over 350 amazing people and continueto expand our impact. When entrepreneurs want to see real results,they turn to us!
Your Mission
To "WOW!!" our clients by helping get their marketing campaignsrunning smoothly. You are the customer's main point of contact afterthey purchase their order, all the way until completion. This includesbeing the liaison point between the customer and our design team,mailing list experts, and our printing and mailing area teams, aswell. This is a fast-paced position and requires a lot ofmulti-tasking and decision making. The Campaign Coordinators must bedetail-oriented and organized to ensure the client's deadlines aremet. This position is responsible for ensuring that the customer isserviced perfectly and is very happy with their order!
Ultimately, we strive for flawless, 5-star customer service.
Work Hours
- Full-time in-office position
- Monday -Friday from 9:00am-6:00pm with a 1-hour lunch
- Paid training
- Spanish speaker preferred
- $19.50 / hr to start
- $20.50 with a favorable review after training andcompletingregular job duties
- Bonus up to$400 per month after 3-6 months
Requirements
- Pleasantly communicating with customers on the phone as wellasvia e-mail and live chat
- Ability tonavigate the computer system and e-mail system once trained
- Ability to accurately follow customer's written or verbalinstructions
- Ability to communicate clearlyverbally and in writing
- Ability to work in afast-paced environment
- Ability to multitask likea rock star
- Willingness to provide coverage forother areas of the departmentas needed
- Mustbe able to keep composure if there's a tight deadline orpressure
- Reliable and responsible, the customerand the company count on this
- Other duties asassigned
- Minimum 2-5 years' experience in customer serviceroles
- Ability to type with speed and accuracy(at least 40 wpm)
- Basic knowledge of MicrosoftOffice Suite, specifically Outlook& Excel
- Positive outlook that can be felt by our customers and ourco-workers
Benefits
- Medical, Dental, Vision & Life Insurance
- 401K, Short- and Long-Term Disability, Accident & CriticalIllness
- Paid Vacation time that increases withlongevity
- 6 paid holidays (NY Day, Memorial Day,4th of July, Labor Day,Thanksgiving and Christmas)
- Free yoga on-site twice a week
- Freemonthly visits to a local Chiropractor and so much more!
Salary range
- $20 per hour