Join Triumph!
At Triumph, our vision is a world where freight transactions are accurate and seamless on the most modern and secure freight transaction network. That's why we're looking for passionate, innovative, solutions-oriented people to join our team. We thrive on providing exceptional customer service and we look for team members with an entrepreneurial spirit and a passion to build successful partnerships with our clients. Because at the end of the day our goal is to help our partners businesses run better.
Role Summary:
Join Triumph as a Client Service Representative, where you'll play a key role in managing client funding requests while delivering top-notch customer service. You'll help ensure smooth operations, accurate verifications, and strong client relationships while supporting risk management protocols.
A Day in the Life:
You'll be at the center of client interactions-reviewing funding submissions, verifying freight loads, resolving disputes, and keeping client accounts running smoothly. Every day, you'll communicate with clients, team members, and management while helping maintain a positive, collaborative work environment that balances customer service and risk management.
What You'll Be Doing:
What Makes You a Great Fit:
Call to Action:
Apply now and take the next step in your career. We're excited to meet you!
#LI-MF
Compensation Range
Hourly: $19.62 - $27.48
We offer Medical, Dental, Vision, Paid Time Off, 401k and much more.
Go on. Do it. Apply Today!
At Triumph, our vision is a world where freight transactions are accurate and seamless on the most modern and secure freight transaction network. That's why we're looking for passionate, innovative, solutions-oriented people to join our team. We thrive on providing exceptional customer service and we look for team members with an entrepreneurial spirit and a passion to build successful partnerships with our clients. Because at the end of the day our goal is to help our partners businesses run better.
Role Summary:
Join Triumph as a Client Service Representative, where you'll play a key role in managing client funding requests while delivering top-notch customer service. You'll help ensure smooth operations, accurate verifications, and strong client relationships while supporting risk management protocols.
A Day in the Life:
You'll be at the center of client interactions-reviewing funding submissions, verifying freight loads, resolving disputes, and keeping client accounts running smoothly. Every day, you'll communicate with clients, team members, and management while helping maintain a positive, collaborative work environment that balances customer service and risk management.
What You'll Be Doing:
- Provide outstanding customer service via phone, email, and written correspondence
- Verify freight loads according to Triumph's Risk Management Program
- Recommend approval, holding, or denial of invoices to Account Executives based on verification and credit results
- Review client accounts, including A/R aging, disputes, open credits, and post-verifications
- Provide ongoing client training on Triumph processes and systems
- Communicate effectively with clients, team members, debtors, and management
- Maintain confidentiality of client information
- Contribute to a team culture focused on service, risk management, and a positive work environment
- Perform other duties as assigned
What Makes You a Great Fit:
- Associate or Bachelor's degree preferred, or 4+ years of customer service experience
- Experience in a fast-paced customer service environment, ideally in freight, transportation, factoring, or logistics
- Strong skills in Microsoft Office and Google Suite
- Ability to multitask, stay organized, and meet deadlines
- Excellent verbal and written communication skills, including phone etiquette
- Ability to follow instructions and work collaboratively with team members
Call to Action:
Apply now and take the next step in your career. We're excited to meet you!
#LI-MF
Compensation Range
Hourly: $19.62 - $27.48
We offer Medical, Dental, Vision, Paid Time Off, 401k and much more.
Go on. Do it. Apply Today!