CSR / Service Dispatcher

Description:

Knights Mechanical is seeking an experienced and motivated CSR / Service Dispatcher to join our team. The ideal candidate must be capable of managing multiple priorities simultaneously in a fast-paced environment. This individual should be a strong problem-solver, effective multitasker, and possess exceptional communication and organizational skills, along with a willingness to learn and adapt.

In this role, you will serve as a key point of contact for our customers, utilizing your customer service expertise to build rapport, educate customers on available services and products, and ensure a positive customer experience. You will also be responsible for coordinating and dispatching technicians efficiently to meet customer needs and company objectives.

Pay Range: $18-$22 per hour, depending on experience

What We Offer:

• Weekly Pay
• Flexible full-time schedule with occasional overtime
• Company-matched 401(k)
• Health, Dental, and Vision Insurance
• Free Basic Life Insurance
• Voluntary Life Insurance
• Short- and Long-Term Disability
• Paid Holidays
• Paid Time Off

What You'll Do:

• Maintain professionalism and provide exceptional customer service at all times
• Communicate clearly, professionally, and courteously via phone and in person
• Answer and manage a multiline phone system efficiently
• Schedule and dispatch technicians according to service needs, customer requests, and established schedules
• Coordinate technician schedules to maximize efficiency and customer satisfaction
• Relay work orders, job updates, and other critical information to field technicians
• Communicate with supervisors, technicians, and customers to resolve service issues and scheduling conflicts
• Utilize phone systems, text messaging, email, internet platforms, and business software effectively
• Listen to customer concerns, update account information accurately, and provide timely resolutions
• Collaborate with team members and assist with additional duties as needed
• Thrive in a fast-paced environment where priorities and schedules may change throughout the day

Requirements

• Previous customer service experience required
• Previous dispatching experience strongly preferred
• Experience in the HVAC, plumbing, or home services industry highly desirable
• Familiarity with ServiceTitan or similar field service management software strongly preferred
• Strong organizational, communication, and multitasking skills
• Ability to prioritize tasks and adapt to changing business needs
• Proficiency with computers and common office software applications
• Ability to work effectively both independently and as part of a team

Working with our Company:

Knights Mechanical is a Mechanical Contractor and part of Ascension Property Services (APS) a nationwide group of specialty trade contractors with decades of experience in nearly all types of construction, including commercial, healthcare, educational, hospitality, manufacturing, and institutional. Our customer-focused, employee-driven business model builds long-term partners through loyalty, consistency, and expertise.

We maintain a drug-free workplace and are committed to ensuring a safe, healthy, and productive environment for all employees and customers.

We hope this information helps you make an informed decision as you consider your next employer.

The company is committed to inclusive hiring practices. As an equal opportunity employer, we consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.