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CUSTOMER CARE COORDINATOR

REGAL AUTOMOTIVE GROUP INC
locationLakeland, FL 33801, USA
PublishedPublished: Published today
Full time
Join Us as We Celebrate 50 Years & Open a Brand-New Facility

As we proudly celebrate 50 years of serving Polk County, Regal Kia is entering an exciting new chapter with the construction of a brand-new, state-of-the-art Kia service facility. To support our continued growth, we are seeking a customer-focused individual to join our expanding service team.

If you're passionate about delivering exceptional customer experience and want to work for a stable, family-owned dealership that invests in its people we want to hear from you.

Key Responsibilities:
  • Greet and assist service customers in a professional and welcoming manner.
  • Communicate with customers by phone, email, and in person.
  • Respond to customer inquiries and resolve issues promptly and professionally.
  • Build and maintain strong, long-term customer relationships.
  • Assist with follow ups on customer requests.

Qualifications:
  • Excellent verbal and written communication skills.
  • Strong customer service and interpersonal abilities.
  • Good organizational and time management skills.
  • Ability to thrive and multitask in a fast-paced environment.
  • Proficiency with Microsoft Office and basic computer applications.
  • Previous customer service or administrative experience is preferred but not required.
  • Customer-first mindset with a professional appearance.
  • Driven, motivated, and results-oriented

Requirements:
  • Clean and valid driver's license required
  • Must be able to pass a drug screen and background check
  • Drug-Free Workplace

What We Offer:
  • Stable, family-owned dealership celebrating 50 years in the community
  • Brand-new Kia service facility opening soon
  • Full benefits package including medical, dental, vision, PTO, and 401(k)
  • Long-term career growth and advancement opportunities
  • Closed on Sundays for better work-life balance

If you're passionate about providing exceptional customer service and enjoy working with people, we'd love to welcome you to our team!

Apply today and start building your future with Regal Kia.