Customer Relationship Administrator

Job Description:

Client Relationship Administrator
Company: Winkler Tree Care

Pay: $56,000.00 - $61,000.00 per year

About Winkler Tree Care

Winkler Tree Care is a fast-growing, mission-driven company specializing in sustainable arboriculture and environmentally responsible tree care. We provide expert pruning, removals, plant health care, and native, carbon-reducing landscape solutions. Our culture is built on integrity, collaboration, and a shared commitment to environmental impact. We believe in promoting from within and creating long-term career paths for our team members. If you're looking for a workplace where your contributions matter and your growth is supported, this is the place for you.

Job Summary

The Client Relationship Administrator plays a key role in supporting our arbor services division. You'll be the first point of contact for clients seeking tree care consultations, pruning services, removals, plant health care, and other arbor-focused solutions. This role blends customer service excellence with administrative precision, supporting both clients and internal arbor teams. It's ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and values sustainability and ecological stewardship.

Key Responsibilities

• Respond promptly to incoming calls and emails with empathy, professionalism, and efficiency
• Resolve client inquiries related to tree care services and follow up to ensure satisfaction
• Manage client intake and schedule arborist consultations and site visits
• Generate invoices, process payments, and onboard new clients
• Draft proposals and assist with arbor-related sales communications
• Collaborate regularly with arborists and territory sales partners
• Identify opportunities for secondary services such as plant health care, pruning, or seasonal tree maintenance
• Support seasonal projects such as contract renewals, data audits, and service promotions
• Participate in snow event support (weekends/holidays) based on pre-agreed "on-call" availability

Qualifications

• 5+ years of administrative experience
• 5+ years of customer service experience
• Strong time-management and organizational skills
• Ability to work independently and as part of a collaborative team
• High level of integrity and a proactive work ethic
• Proficiency in Microsoft Word, Excel, and Outlook
• Experience with CRM systems
• Familiarity with arboriculture, tree care, or the broader "green" industry is a plus

Bonus Qualifications

• Experience in tree care, landscaping, or environmental services
• Familiarity with Aspire or similar industry software
• Bilingual (English/Spanish)

Physical Requirements

This position requires the ability to sit or stand for extended periods while working at a computer. Occasional lifting of office supplies or small packages (up to 25 lbs) may be required. During snow events or seasonal projects, some outdoor activity or physical mobility may be necessary. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Compliance & Equal Opportunity Statement

Winkler Tree Care is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Winkler Tree Care complies with all applicable federal, state, and local laws regarding non-discrimination and affirmative action. We also maintain a drug-free workplace and perform background checks as part of our hiring process.

Ready to take the next step? Call us today and learn how you can join Winkler Tree Care as our new Client Relationship Administrator.