Customer Relationships Specialist
MusicBreeds, Inc.
New York, NY, USA
Published 2 weeks ago
Customer Service Representative
Full time
$32,000 - $36,000 per year
Who We Are
MyndBridge is a workforce development and enrichment organization rooted in Nassau and Queens, New York. We deliver certification training, after-school programs, 1-day workshops, and in-school educational partnerships. We work hard to bring participants in - and we work just as hard to keep them. That is your role. You are the relationship that makes MyndBridge worth staying with.
The Opportunity
Getting a participant enrolled is step one. Keeping them engaged, supported, and successful is the work that actually changes lives - and creates the referrals that grow MyndBridge. The Customer Relationship Specialist is the person who makes that happen. If you genuinely care about people and you are good at staying in touch - this role was built for you.
Who You Are
You are a natural nurturer and a reliable communicator. You remember names, follow up without being asked, and have a gift for making people feel seen and supported. You do not let relationships go cold - not with participants, not with partners, not with anyone in MyndBridge's orbit. You are empathetic enough to hear what someone is not saying and proactive enough to address it before it becomes a problem. You understand that in a community-based organization, every person you support is a potential ambassador - and you treat them accordingly.
What You'll Do
• Own the post-enrollment relationship with participants - from their first day in a program through completion or transition
• Conduct monthly check-ins with active participants - identifying barriers, celebrating milestones, and escalating concerns to appropriate Program staff
• Maintain active relationships with institutional partners - employers, schools, and community organizations - keeping MyndBridge top of mind for referrals and renewals
• Generate qualified referrals from satisfied participants and partners - 3-5 warm leads per month minimum
• Track all participant and partner interactions in the CRM - relationship history, engagement level, and at-risk flags
• Flag at-risk participants to the Manager of Growth & Impact and relevant Program Manager before they drop
• Support participant retention strategy - identifying patterns in why participants disengage and bringing insights to the Growth team
• Represent MyndBridge at community events, partner meetings, and alumni touchpoints
What You'll Bring
Experience & Skills
• 1-3 years in customer service, case management, community outreach, student services, or relationship management - nonprofit, education, or social services preferred
• Demonstrated ability to maintain consistent, professional communication with a large number of people simultaneously
• Experience identifying and supporting individuals facing barriers to completion, engagement, or follow-through
• Strong verbal and written communication - you can write a warm, clear email and have a difficult conversation with equal ease
• Connection to the Nassau or Queens community - lived or professional experience in the areas MyndBridge serves
• Bilingual English/Spanish a plus - not required
Technology
• CRM proficiency - HubSpot, Salesforce, or equivalent; must maintain accurate relationship history and engagement records; training provided
• Google Workspace - Gmail, Calendar, Docs, and Sheets at a professional level
• Comfort with virtual meeting platforms - Zoom, Google Meet, or equivalent for remote check-ins
• Basic reporting - ability to pull and interpret retention data from CRM to support monthly bonus calculation and team reporting
• Social media and community engagement platforms - for staying connected with participants and partners
Your Retention Bonus
A monthly bonus is paid on top of your base salary based on participant retention rate, calculated from CRM data each month.
• Retention at 80-89%: $100 per month ($1,200 annually)
• Retention at 90-94%: $175 per month ($2,100 annually) - target tier
• Retention at 95% or above: $250 per month ($3,000 annually) - top performance
• Below 80% retention: no bonus that month
Compensation & Benefits
• Base Salary: $32,000-$36,000 annually
• Retention Bonus: up to $250/month paid with monthly payroll
• Total comp at 90%+ retention: $53,600-$57,600 annually
• ICHRA Health Benefit: $7,500 annually toward individual health coverage of your choice
• Paid Time Off: Accrued PTO per the MyndBridge employee handbook
Career Path at MyndBridge
• Level 1: Customer Relationship Specialist (you are here)
• Level 2: Senior Customer Relationship Specialist
• Level 3: Customer Relationship Supervisor
• Level 4: Regional Customer Relationship Supervisor
• Beyond: Customer Relationship Manager → Senior Leadership
MyndBridge is an equal opportunity employer committed to building a team that reflects the communities we serve.
The pay range for this role is:
32,000 - 36,000 USD per year (MusicBreeds Arts HUB)
MyndBridge is a workforce development and enrichment organization rooted in Nassau and Queens, New York. We deliver certification training, after-school programs, 1-day workshops, and in-school educational partnerships. We work hard to bring participants in - and we work just as hard to keep them. That is your role. You are the relationship that makes MyndBridge worth staying with.
The Opportunity
Getting a participant enrolled is step one. Keeping them engaged, supported, and successful is the work that actually changes lives - and creates the referrals that grow MyndBridge. The Customer Relationship Specialist is the person who makes that happen. If you genuinely care about people and you are good at staying in touch - this role was built for you.
Who You Are
You are a natural nurturer and a reliable communicator. You remember names, follow up without being asked, and have a gift for making people feel seen and supported. You do not let relationships go cold - not with participants, not with partners, not with anyone in MyndBridge's orbit. You are empathetic enough to hear what someone is not saying and proactive enough to address it before it becomes a problem. You understand that in a community-based organization, every person you support is a potential ambassador - and you treat them accordingly.
What You'll Do
• Own the post-enrollment relationship with participants - from their first day in a program through completion or transition
• Conduct monthly check-ins with active participants - identifying barriers, celebrating milestones, and escalating concerns to appropriate Program staff
• Maintain active relationships with institutional partners - employers, schools, and community organizations - keeping MyndBridge top of mind for referrals and renewals
• Generate qualified referrals from satisfied participants and partners - 3-5 warm leads per month minimum
• Track all participant and partner interactions in the CRM - relationship history, engagement level, and at-risk flags
• Flag at-risk participants to the Manager of Growth & Impact and relevant Program Manager before they drop
• Support participant retention strategy - identifying patterns in why participants disengage and bringing insights to the Growth team
• Represent MyndBridge at community events, partner meetings, and alumni touchpoints
What You'll Bring
Experience & Skills
• 1-3 years in customer service, case management, community outreach, student services, or relationship management - nonprofit, education, or social services preferred
• Demonstrated ability to maintain consistent, professional communication with a large number of people simultaneously
• Experience identifying and supporting individuals facing barriers to completion, engagement, or follow-through
• Strong verbal and written communication - you can write a warm, clear email and have a difficult conversation with equal ease
• Connection to the Nassau or Queens community - lived or professional experience in the areas MyndBridge serves
• Bilingual English/Spanish a plus - not required
Technology
• CRM proficiency - HubSpot, Salesforce, or equivalent; must maintain accurate relationship history and engagement records; training provided
• Google Workspace - Gmail, Calendar, Docs, and Sheets at a professional level
• Comfort with virtual meeting platforms - Zoom, Google Meet, or equivalent for remote check-ins
• Basic reporting - ability to pull and interpret retention data from CRM to support monthly bonus calculation and team reporting
• Social media and community engagement platforms - for staying connected with participants and partners
Your Retention Bonus
A monthly bonus is paid on top of your base salary based on participant retention rate, calculated from CRM data each month.
• Retention at 80-89%: $100 per month ($1,200 annually)
• Retention at 90-94%: $175 per month ($2,100 annually) - target tier
• Retention at 95% or above: $250 per month ($3,000 annually) - top performance
• Below 80% retention: no bonus that month
Compensation & Benefits
• Base Salary: $32,000-$36,000 annually
• Retention Bonus: up to $250/month paid with monthly payroll
• Total comp at 90%+ retention: $53,600-$57,600 annually
• ICHRA Health Benefit: $7,500 annually toward individual health coverage of your choice
• Paid Time Off: Accrued PTO per the MyndBridge employee handbook
Career Path at MyndBridge
• Level 1: Customer Relationship Specialist (you are here)
• Level 2: Senior Customer Relationship Specialist
• Level 3: Customer Relationship Supervisor
• Level 4: Regional Customer Relationship Supervisor
• Beyond: Customer Relationship Manager → Senior Leadership
MyndBridge is an equal opportunity employer committed to building a team that reflects the communities we serve.
The pay range for this role is:
32,000 - 36,000 USD per year (MusicBreeds Arts HUB)
Salary range
- $32,000 - $36,000 per year