Customer Service Assistant 1 - Intermittent (Multiple Positions)
Customer Service Representative
What You Will Do at ODM:
*This position is currently remote (work from home) but may be subject to change to regular, in-office work*
Office: Operations
Bureau: Network Management
Classification: Customer Service Assistant 1 - Intermittent (Multiple)
Job Overview:
The Customer Service Assistant duties include but are not limited to:
At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website ! Our benefits package includes:
Qualifications
3 mos. trg. or 3 mos. exp. in office practices & procedures; 1 course or 3 mos. exp. in public relations or customer service to include techniques for dealing with difficult people; 1 course or 3 mos. exp. in typing, keyboarding, data entry or word processing; 1 course or 3 mos. exp. in operation of personal computer.
Job Skills: Customer Service
*This position is currently remote (work from home) but may be subject to change to regular, in-office work*
Office: Operations
Bureau: Network Management
Classification: Customer Service Assistant 1 - Intermittent (Multiple)
Job Overview:
The Customer Service Assistant duties include but are not limited to:
- Process provider enrollment and revalidation applications according to productivity standards.
- Monitor and track application statuses to ensure timely follow-up and completion.
- Provide support to internal and external stakeholders
- Verify provider documentation for accuracy and completeness before processing.
- Update provider records in the enrollment system as needed.
- Maintain compliance with state and federal requirements and internal policies.
- Use designated communication tools such as Teams, the PE mailbox, and ServiceNow to assist with inquiries and create tickets.
- Participate in required meetings and assist with miscellaneous tasks as needed.
At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website ! Our benefits package includes:
- Medical Coverage
- Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
- Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
- Childbirth, Adoption, and Foster Care leave
- Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
- Public Retirement Systems ( such as OPERS, STRS, SERS, and HPRS ) & Optional Deferred Compensation ( Ohio Deferred Compensation )
Qualifications
3 mos. trg. or 3 mos. exp. in office practices & procedures; 1 course or 3 mos. exp. in public relations or customer service to include techniques for dealing with difficult people; 1 course or 3 mos. exp. in typing, keyboarding, data entry or word processing; 1 course or 3 mos. exp. in operation of personal computer.
Job Skills: Customer Service