Customer Service Assistant 1 - Intermittent (PN 20015104)

What You'll Do:

The Bureau of Vital Statistics operates a statewide system for the registration of births, deaths, and other vital events that happen within the state of Ohio. We are currently seeking an experienced customer service specialist to provide information and communicate procedures to obtain or amend vital records. This job entails the following tasks:

• Provides information and/or processes transactions that do not require in-depth knowledge of applicable federal and/or state laws, rules, policies, procedures and/or legal interpretations to respond to inquiries, requests and/or complaints from internal and/or external customers received by incoming phone calls and other means of communication (e.g., in writing and/or by e-mail, fax, in-person)
• Reviews and verifies legal paperwork (e.g., birth and death corrections/affidavits, abortions, adoptions, paternities, court ordered corrections) for accuracy and completeness
• Makes sure all necessary data that is part of the public record portion of a birth and death certificate is contained within the legal paperwork
• Indexes and cross references legal paperwork to original birth and death records using manual and electronic methods (i.e., IPHIS)
• Proofs and types documents and makes corrections (i.e., birth and death corrections/affidavits, abortions, adoptions, paternities, court ordered corrections)

This position will report to 4200 Surface Road, Columbus, Ohio, working in office Monday - Friday during core business hours.

This position falls within the unclassified civil service status. Employees in the unclassified civil service of the state of Ohio serve at the pleasure of the appointing authority and may be removed from their unclassified position at any time for any legal reason.

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website ! Our benefits package includes:

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems ( such as OPERS, STRS, SERS, and HPRS ) & Optional Deferred Compensation ( Ohio Deferred Compensation )

*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

Qualifications

3 mos. trg. or 3 mos. exp. in office practices & procedures AND 1 course or 3 mos. exp. in public relations or customer service to include techniques for dealing with difficult people AND 1 course or 3 mos. exp. in typing, keyboarding, data entry or word processing AND 1 course or 3 mos. exp. in operation of personal computer.

-Or equivalent of Minimum Qualifications for Employment noted above. Note: in the telecommunications section, within the Ohio Department of Public Safety, employees will automatically be reassigned to the Customer Services Assistant 2, 64432 classification after serving 6 months as a Customer Service Assistant 1, 64431.

Job Skills: Customer Service

Technical Skills: Clerical & Data Entry, Operational and Administrative Support

Professional Skills: Attention to Detail, Confidentiality, Customer Focus