Customer Service Assistant 2 - 20060885

What we need:

We are seeking energetic, passionate people who enjoy the outdoors and want to play a key role for the position of Customer Service Assistant 2 - 20060885 within the Division of Wildlife, headquartered at the Akron Wildlife District Office. The address is 912 Portage Lakes Dr. Akron, Ohio 44319 in Summit County. To learn more about the Division of Wildlife, please visit Division of Wildlife .

What you will do...

• Answer incoming phone calls and provide a high level of customer service as part of the 1-800-WILDLIFE Call Center
• Complete sales to walk in customers
• Complete administrative tasks for District Operations
• Coordinate and plan events, trainings, and meetings hosted in the office
• Complete public requests for educational, permitting, and promotional items that advance wildlife participation
• Starting hourly pay of $23.65/hr with multiple pay increases over your first 5.5 years of service, with an end salary of $28.76/hr
• There may also be cost of living adjustments (COLA) applied. Longevity pay supplements begin after five (5) years of state service. For more details, refer to the OCSEA pay range schedule & longevity rates OCSEA Employees | Department of Administrative Services

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website ! Our benefits package includes:

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems ( such as OPERS, STRS, SERS, and HPRS ) & Optional Deferred Compensation ( Ohio Deferred Compensation )

*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

Qualifications

9 mos. trg. or 9 mos. exp. in office practices & procedures AND 9 mos. trg. or 9 mos. exp. in public relations or customer service that included techniques for handling difficult people AND 9 mos. trg. or 9 mos. exp. in typing, keyboarding, data entry or word processing AND 9 mos. trg. or 9 mos. exp. in operation of personal computer.

-Or equivalent of Minimum Qualifications for Employment noted above.

Job Skills: Customer Service, Technical Skills: Customer Service, Public Relations, Administrative Support/Services, Professional Skills: Customer Focus, Listening, Verbal Communication, Written Communication