Customer Service Assistant 2
Ohio Department of Aging
Columbus, OH, USA
Published today
Customer Service Representative
Full time
Customer Service Assistant 2 (CSA2)
Business Resources Department, Administration Division
Hourly Rate: $23.65
What You'll Do:
As a CSA2 in the Business Resources Department, Administration Division you will:
Salary Information: Unless required by legislation or union contract, starting salary is set at the lowest rate of the salary range. In most cases, successful employees will increase a step in the salary range within six months, with subsequent step increases occurring every year. In addition, the State of Ohio offers cost of living adjustments, longevity supplements after five years of public service, and wellness incentives.
At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website ! Our benefits package includes:
Qualifications
9 mos. trg. or 9 mos. exp. in office practices & procedures; 9 mos. trg. or 9 mos. exp. in public relations or customer service that included techniques for handling difficult people; 9 mos. trg. or 9 mos. exp. in typing, keyboarding, data entry or word processing; 9 mos. trg. or 9 mos. exp. in operation of personal computer.
-Or equivalent of Minimum Qualifications for Employment noted above.
Job Skills: Customer Service
Technical Skills: Administrative support/services, Clerical & Data Entry, Customer Service
Professional Skills: Attention to Detail, Collaboration, Verbal Communication, Written Communication
Business Resources Department, Administration Division
Hourly Rate: $23.65
What You'll Do:
As a CSA2 in the Business Resources Department, Administration Division you will:
- Respond to inquiries, requests for information and/or complaints;
- Coordinate requests for and retrieval of documents and information;
- Input and process public filings for DIS (Docketing Information System)
- Review paperwork submitted for correctness and performing quality control review;
- Prepare confidential documents for uploading into confidential document repository;
- Prepare and e-filing public comments received;
- Assist with front counter duties and acting as receptionist for division as needed;
- Other duties as assigned
- Intermediate skills with Microsoft Office Suite (e.g., Word, Excel, PowerPoint & Outlook)
- Ability to learn various additional agency specific systems
Salary Information: Unless required by legislation or union contract, starting salary is set at the lowest rate of the salary range. In most cases, successful employees will increase a step in the salary range within six months, with subsequent step increases occurring every year. In addition, the State of Ohio offers cost of living adjustments, longevity supplements after five years of public service, and wellness incentives.
At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website ! Our benefits package includes:
- Medical Coverage
- Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
- Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
- Childbirth, Adoption, and Foster Care leave
- Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
- Public Retirement Systems ( such as OPERS, STRS, SERS, and HPRS ) & Optional Deferred Compensation ( Ohio Deferred Compensation )
Qualifications
9 mos. trg. or 9 mos. exp. in office practices & procedures; 9 mos. trg. or 9 mos. exp. in public relations or customer service that included techniques for handling difficult people; 9 mos. trg. or 9 mos. exp. in typing, keyboarding, data entry or word processing; 9 mos. trg. or 9 mos. exp. in operation of personal computer.
-Or equivalent of Minimum Qualifications for Employment noted above.
Job Skills: Customer Service
Technical Skills: Administrative support/services, Clerical & Data Entry, Customer Service
Professional Skills: Attention to Detail, Collaboration, Verbal Communication, Written Communication