Customer Service Assistant 3
Ohio Department of Aging
Columbus, OH, USA
Published today
Customer Service Representative
Full time
Customer Service Assistant 3
Business Resource - Docketing Division
Hourly Rate: $24.88
Business Resource Department, Docketing Division
The office of Administration provides internal support to the Public Utilities Commission of Ohio (PUCO), including docketing, an e-filing system essential to the day-to-day operations of the agency
What You Will Do:
In this position as a Customer Service Assistant 3, you will:
PUCO core hours of operation are Monday-Friday from 8:00am to 5:00pm, however, daily start/end times may vary based on operational need across PUCO departments. Most positions perform work on-site at the PUCO Central Office. The PUCO offers flextime work schedules that allow an employee to start the day as early as 6:00am or as late as 10:30am. Flex-time schedules are based on operational need and require supervisor approval.
Salary Information: Unless required by legislation or union contract, starting salary is set at the lowest rate of the salary range. In most cases, successful employees will increase a step in the salary range within six months, with subsequent step increases occurring every year. In addition, the State of Ohio offers cost of living adjustments, longevity supplements after five years of public service, and wellness incentives.
At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website ! Our benefits package includes:
Qualifications
12 mos. trg. or 12 mos. exp. in office practices & procedures of which 3 mos. involved operation of various office equipment; 12 mos. trg. or 12 mos. exp. in public relations or customer service to include techniques for dealing with difficult people; 12 mos. trg. or 12 mos. exp. in state &/or federal laws, rules, policies & procedures applicable to assigned inquiries, requests, complaints &/or transactions to be processed; 9 mos. trg. or 9 mos. exp. in typing, keyboarding, data entry, or word processing; 9 mos. trg. or 9 mos. exp. in operation of personal computer.
-Or 9 mos. exp. as Customer Service Assistant 1, 64431.
-Or 6 mos. as Customer Service Assistant 2, 64432.
-Or equivalent of Minimum Class Qualifications For Employment noted above.
Job Skills: Customer Service
Business Resource - Docketing Division
Hourly Rate: $24.88
Business Resource Department, Docketing Division
The office of Administration provides internal support to the Public Utilities Commission of Ohio (PUCO), including docketing, an e-filing system essential to the day-to-day operations of the agency
What You Will Do:
In this position as a Customer Service Assistant 3, you will:
- Under general supervision from supervisor, serves as the lead worker in the Administrative Division
- Provide first line of guidance and support to other subordinate staff
- Assist management with day-to-day operational needs and workflow coordination
- Maintains certificate database, processes tariffs, prepares materials for Supreme Court filings, and performs additional duties as assigned
- Identifies and reports potential issues or deficiencies to the supervisor and/or legal staff
- Participates on teams to devise and implement new procedures to enhance electronic tariff filing processes
- Compiles data for production reports and ensures the accuracy and reliability of information provided
PUCO core hours of operation are Monday-Friday from 8:00am to 5:00pm, however, daily start/end times may vary based on operational need across PUCO departments. Most positions perform work on-site at the PUCO Central Office. The PUCO offers flextime work schedules that allow an employee to start the day as early as 6:00am or as late as 10:30am. Flex-time schedules are based on operational need and require supervisor approval.
Salary Information: Unless required by legislation or union contract, starting salary is set at the lowest rate of the salary range. In most cases, successful employees will increase a step in the salary range within six months, with subsequent step increases occurring every year. In addition, the State of Ohio offers cost of living adjustments, longevity supplements after five years of public service, and wellness incentives.
At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website ! Our benefits package includes:
- Medical Coverage
- Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
- Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
- Childbirth, Adoption, and Foster Care leave
- Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
- Public Retirement Systems ( such as OPERS, STRS, SERS, and HPRS ) & Optional Deferred Compensation ( Ohio Deferred Compensation )
Qualifications
12 mos. trg. or 12 mos. exp. in office practices & procedures of which 3 mos. involved operation of various office equipment; 12 mos. trg. or 12 mos. exp. in public relations or customer service to include techniques for dealing with difficult people; 12 mos. trg. or 12 mos. exp. in state &/or federal laws, rules, policies & procedures applicable to assigned inquiries, requests, complaints &/or transactions to be processed; 9 mos. trg. or 9 mos. exp. in typing, keyboarding, data entry, or word processing; 9 mos. trg. or 9 mos. exp. in operation of personal computer.
-Or 9 mos. exp. as Customer Service Assistant 1, 64431.
-Or 6 mos. as Customer Service Assistant 2, 64432.
-Or equivalent of Minimum Class Qualifications For Employment noted above.
Job Skills: Customer Service