Customer Service Assistant

Company Description

Born out of a passion for outstanding customer service and a commitment to innovation, Biz Voice Boost was founded with one goal: to provide a call centre experience that's as unique as each of our clients. We saw a need for a service that goes beyond generic solutions and decided to create one.

Job Description

Job Summary

We are seeking a friendly and dependable Customer Service Assistant to provide outstanding service while supporting daily customer care operations. This role is ideal for individuals who enjoy helping others and creating positive customer experiences.

Responsibilities

• Welcome customers and assist with service-related inquiries.
• Resolve routine customer concerns professionally.
• Maintain accurate customer service records.
• Build positive customer relationships.
• Support customer satisfaction initiatives.
• Collaborate with team members to achieve service goals.
• Follow company procedures and service standards.
• Assist with daily operational tasks.
• Participate in ongoing training and development.

Qualifications

• High school diploma or equivalent required.
• Strong communication and interpersonal skills.
• Excellent customer service abilities.
• Positive attitude and willingness to learn.
• Strong organizational and multitasking skills.
• Ability to work well in a team environment.
• Reliable with strong attention to detail.

Additional Information

• Competitive salary ($45,000-$50,000 annually)
• Career growth opportunities
• Professional development and ongoing training
• Collaborative and supportive work environment
• Paid time off
• Health, dental, and vision insurance
• Retirement savings plan
• Employee assistance program
• Work-life balance
• Performance recognition programs