Customer Service Associate
Stella Contracting, Inc
Rochester, NY, USA
Published today
Customer Service Representative
Full time
About the job Customer Service Associate
Stella Contracting, Inc is a leading contracting company that specializes in commercial and residential construction projects. With over 20 years of experience in the industry, we are dedicated to providing high-quality services and exceptional customer satisfaction.
Job Summary: We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Associate. The ideal candidate will have excellent communication skills, a positive attitude, and a strong desire to provide exceptional customer service. This is a full-time, permanent position with opportunities for growth and development within the company.
Key Responsibilities:
- Greet and assist customers in a friendly and professional manner
- Answer incoming calls and respond to customer inquiries and concerns
- Provide accurate information about products and services offered by the company
- Process orders and payments accurately and efficiently
- Resolve customer complaints and issues in a timely and satisfactory manner
- Maintain a clean and organized work environment
- Communicate effectively with other team members and departments to ensure a seamless customer experience
- Continuously strive to meet and exceed customer expectations
- Participate in training and development programs to improve customer service skills and product knowledge
Qualifications:
- High school diploma or equivalent
- Minimum of 1 year of customer service experience, preferably in a construction or related industry
- Excellent communication and interpersonal skills
- Strong problem-solving and conflict resolution abilities
- Ability to multitask and work in a fast-paced environment
- Proficient in Microsoft Office and other computer applications
- Willingness to work flexible hours, including weekends and holidays if needed
- Must be able to lift up to 25 pounds and stand for extended periods of time
Benefits:
- Competitive salary
- Health, dental, and vision insurance
- 401(k) retirement plan
- Paid time off and holidays
- Opportunities for advancement and professional growth within the company
If you are passionate about providing exceptional customer service and want to be a part of a dynamic and growing company, we encourage you to apply for this position. Join our team at Stella Contracting, Inc and help us continue to exceed our customers' expectations.
Stella Contracting, Inc is a leading contracting company that specializes in commercial and residential construction projects. With over 20 years of experience in the industry, we are dedicated to providing high-quality services and exceptional customer satisfaction.
Job Summary: We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Associate. The ideal candidate will have excellent communication skills, a positive attitude, and a strong desire to provide exceptional customer service. This is a full-time, permanent position with opportunities for growth and development within the company.
Key Responsibilities:
- Greet and assist customers in a friendly and professional manner
- Answer incoming calls and respond to customer inquiries and concerns
- Provide accurate information about products and services offered by the company
- Process orders and payments accurately and efficiently
- Resolve customer complaints and issues in a timely and satisfactory manner
- Maintain a clean and organized work environment
- Communicate effectively with other team members and departments to ensure a seamless customer experience
- Continuously strive to meet and exceed customer expectations
- Participate in training and development programs to improve customer service skills and product knowledge
Qualifications:
- High school diploma or equivalent
- Minimum of 1 year of customer service experience, preferably in a construction or related industry
- Excellent communication and interpersonal skills
- Strong problem-solving and conflict resolution abilities
- Ability to multitask and work in a fast-paced environment
- Proficient in Microsoft Office and other computer applications
- Willingness to work flexible hours, including weekends and holidays if needed
- Must be able to lift up to 25 pounds and stand for extended periods of time
Benefits:
- Competitive salary
- Health, dental, and vision insurance
- 401(k) retirement plan
- Paid time off and holidays
- Opportunities for advancement and professional growth within the company
If you are passionate about providing exceptional customer service and want to be a part of a dynamic and growing company, we encourage you to apply for this position. Join our team at Stella Contracting, Inc and help us continue to exceed our customers' expectations.