Customer Service & Dispatch - 1st Shift - Athena Farms

Sofo Produce Co./Athena Farms - Forest Park, GA

Customer Service & Driver Dispatch Representative - Day Shift

About The Position

Be part of a fast-moving team that keeps restaurants stocked with fresh produce. As a Customer Service Representative, you'll assist customers, process orders and returns, and handle simple office tasks. This role is perfect for someone upbeat, detail-focused, and ready to jump into different shifts as needed!

What You Will Be Doing

• Handle customer inquiries and orders through phone, email, and text with fast, friendly service.
• Resolve issues, follow up on special requests, and communicate concerns to the right teams.
• Build strong customer relationships through clear, engaging communication.
• Enter orders and catch weights accurately, update invoices, and provide correct documentation.
• Prepare and stamp invoices before drivers depart.
• Promote new products and current specials to boost sales.
• Send daily reminder texts to customers who haven't ordered.
• Maintain customer accounts by updating notes, delivery windows, order guides, and contact info.
• Check in on drivers, verify paperwork and payments, and ensure returns are properly documented.
• Assist with daily driver dispatching duties.
• Work closely with all departments to keep operations smooth and customer-focused.

About You

• Highly detail-oriented with strong organizational skills
• Able to understand priorities and consistently meet deadlines
• Strong communicator with a customer-focused mindset
• Comfortable working through fast-paced, changing, or high-pressure situations
• Proficient with Microsoft Office and basic computer applications
• Ability to cover the night shift, as needed.
• Overtime is required based on business necessity.
• Prior experience in logistics and driver dispatch.

Compensation and Benefits:

• Starting Pay: $17.00 per hour
• Schedule: Monday, Tuesday, Thursday, Friday, Saturday
  • 8:00 am - 4:30 pm
  • Night shift coverage (as needed)
• 401(k) with company match
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

We are an E-Verify Employer