Customer Service Rep
Georgia Department of Public Health
Clayton, GA 30525, USA
Published today
Customer Service Representative
Full time
$38,898 - $46,246 per year
Salary: $38,897.56 - $46,245.72 Annually
Location : Clayton County, Distrist 3-3, GA
Job Type: Full Time Salaried
Job Number: GST120
Division/Section: District 3-3 County Position
Opening Date: 06/17/2026
Closing Date: 6/22/2026 5:00 PM Eastern
Description
Under direct supervision, works and communicates with the general public, internal customers and/or external customers to provide information and services targeted to meet customer expectations.
Minimum Qualifications
Customer Service Representative 1: High school diploma/GED and one (1) year of experience communicating information in a customer service setting are required.
Customer Service Representative 2:High school diploma/GED and two (2) years of experience communicating information in a customer service setting; or one (1) year of experience required at the lower-level Customer Svc Rep 1 (GST120) or position equivalent.
Customer Service Representative 3:High school diploma/GED and three (3) years of experience communicating information in a customer service setting; or two (2) years of experience required at the lower-level Customer Svc Rep 2 (GST121).
Additional Information
Preferred Qualifications:
Standard Benefits for Full-Time Salaried Employees
In addition to a competitive salary, we offer a generous benefits package that includes a flexible schedule, training opportunities, health insurance, employee retirement plan (ERS GSEPS), deferred compensation, 13 paid holidays, vacation & sick leave, paid parental leave, dental, vision, long term care, and life insurance.
Standard Benefits for Part-Time Employees
Part-time employees receive the Georgia Defined Contribution Plan and paid parental leave.
Location : Clayton County, Distrist 3-3, GA
Job Type: Full Time Salaried
Job Number: GST120
Division/Section: District 3-3 County Position
Opening Date: 06/17/2026
Closing Date: 6/22/2026 5:00 PM Eastern
Description
Under direct supervision, works and communicates with the general public, internal customers and/or external customers to provide information and services targeted to meet customer expectations.
Minimum Qualifications
Customer Service Representative 1: High school diploma/GED and one (1) year of experience communicating information in a customer service setting are required.
Customer Service Representative 2:High school diploma/GED and two (2) years of experience communicating information in a customer service setting; or one (1) year of experience required at the lower-level Customer Svc Rep 1 (GST120) or position equivalent.
Customer Service Representative 3:High school diploma/GED and three (3) years of experience communicating information in a customer service setting; or two (2) years of experience required at the lower-level Customer Svc Rep 2 (GST121).
Additional Information
Preferred Qualifications:
- Exceptional communication and customer service skills with the ability to engage professionally with internal staff and external customers.
- Knowledge of Environmental Health operations, application processing requirements, and records filing procedures.
- Experience in managing fee collection and payment processing, including credit/debit cards, checks, and money orders.
- Demonstrate proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.
- Knowledge of Digital Health Department (DHD) or other database systems.
- Bilingual or multilingual proficiency is a plus
Standard Benefits for Full-Time Salaried Employees
In addition to a competitive salary, we offer a generous benefits package that includes a flexible schedule, training opportunities, health insurance, employee retirement plan (ERS GSEPS), deferred compensation, 13 paid holidays, vacation & sick leave, paid parental leave, dental, vision, long term care, and life insurance.
Standard Benefits for Part-Time Employees
Part-time employees receive the Georgia Defined Contribution Plan and paid parental leave.
Salary range
- $38,898 - $46,246 per year