Customer Service Rep - Call Center
Georgia Department of Public Health
Ware County, GA, USA
Published today
Customer Service Representative
Full time
$31,200 - $56,873 per year
Salary: $31,200.00 - $56,872.73 Annually
Location : Ware County, GA
Job Type: Full Time Salaried
Job Number: 2026-00567
Division/Section: District 9-2 County Position
Opening Date: 05/20/2026
Closing Date: 6/3/2026 2:33 PM Eastern
Description
PLEASE NOTE THIS IS NOT A REMOTE OR HYBRID POSITION.
The Southeast Health District, Call Center is seeking a highly qualified candidate to fill the full-time, salaried position of Customer Service Representative based in Waycross, GA.
Who We Are. It is our mission at the Southeast Health District, to promote and protect the health of people in Southeast Georgia, wherever they live, work and play, uniting with individuals, families, and communities to improve and enhance their quality of life. We have clinic locations in 16 counties in Georgia, including Appling, Atkinson, Bacon, Brantley, Bulloch, Candler, Charlton, Clinch, Coffee, Evans, Jeff Davis, Pierce, Tattnall, Toombs, Ware and Wayne counties.
What We Offer. As a member of the Southeast Health District, you will join a dedicated group of public health professionals that help support the overall mission and vision of protecting lives of Georgian residents in a variety of ways.
Job Responsibilities
Under limited supervision, provides exceptional customer service and administrative support for the District Call Center by answering inbound calls, assisting clients with Health Department programs and services, scheduling appointments accurately, conducting next-day reminder and missed appointment calls, and ensuring callers receive timely and accurate information. Provides call coverage and support for county health departments as needed, delivers low-risk nutrition education to WIC clients in accordance with program guidelines, and assists with client intake and workflow processes utilizing systems such as M&M, GA-WIC, and DHD. Also assists with preparing and distributing materials to county health departments, processing daily money reports and bank deposits as needed, and performing other related duties in support of district operations and public health services.to improving outcomes for families with special healthcare needs.
Minimum Qualifications
High school diploma/GED and one (1) year of experience communicating information in a customer service setting are required.
Preferred Qualifications:
Computer experience (Word, EXCEL, data entry, etc.); Public Health experience; Experience working in an office and/or clinic setting; Customer Service skills; Previous Call Center experience. Bilingual-Spanish or Haitian Creole.
Additional Information
The Southeast Health District (SEHD) is committed to fostering a culture of health and well-being among its employees. To support this commitment, SEHD encourages staff to incorporate regular wellness activities and make lifestyle choices that promote overall health.
To assist employees in achieving their wellness goals, the use of designated wellness breaks during the workday is authorized. Employees may utilize up to 30 minutes per workday for wellness activities, which can be taken as two 15-minute breaks or one 30-minute break.
Employment Information
Current State employees are subject to State Personnel Board rules regarding salary.
Southeast Health District accepts educational credential recognized by the Council for Higher Education Accreditation (CHEA) and/or the US Department of Education (DOE) will be considered. SEHD will contact educational institutions to verify degree, diploma, licensure, etc.
The candidate selected for this position may be subject to pre-employment drug screening and a criminal background check.
As an employee of SEHD, in the event of an identified emergency you may be required, as a term and condition of employment, to assist in meeting the emergency responsibilities of the department.
SEHD is an Equal Opportunity Employer
Due to the volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered but may not necessarily receive an interview. Selected applicants will be contacted by the hiring agency for next steps in the selection process. Applicants who are not selected will not receive notification.
This position is subject to close at any time once a satisfactory applicant pool has been identified.
Applicant selected will be required to provide an "official" college transcript, if applicable. The SEHD may contact education institutions to verify degree, diploma, licensure, etc.
Drug and Medical Screening may be required.
Fingerprint Criminal Records Investigation is required.
Standard Benefits for Full-Time Salaried Employees
In addition to a competitive salary, we offer a generous benefits package that includes a flexible schedule, training opportunities, health insurance, employee retirement plan (ERS GSEPS), deferred compensation, 13 paid holidays, vacation & sick leave, paid parental leave, dental, vision, long term care, and life insurance.
Standard Benefits for Part-Time Employees
Part-time employees receive the Georgia Defined Contribution Plan and paid parental leave.
01
The answers you provide to the supplemental questions will be used to determine if you meet the minimum qualifications for this position. Your responses pertaining to specific work experience and education must be clearly shown in the areas for work history and education on your application. Your application must be completed in full before it is submitted. We do not accept additional information after your application has been received by the Personnel Department. Do you accept these conditions?
02
Do you have a High school diploma or GED?
03
Are you bilingual - Spanish speaking?
04
How many years experience do you have performing basic office functions and computer related duties?
05
How many years of experience do you have working in a Call Center environment?
06
How many years of experience do you have providing customer service?
07
Are you currently receiving Retirement Benefits from the State of Georgia?
Required Question
Location : Ware County, GA
Job Type: Full Time Salaried
Job Number: 2026-00567
Division/Section: District 9-2 County Position
Opening Date: 05/20/2026
Closing Date: 6/3/2026 2:33 PM Eastern
Description
PLEASE NOTE THIS IS NOT A REMOTE OR HYBRID POSITION.
The Southeast Health District, Call Center is seeking a highly qualified candidate to fill the full-time, salaried position of Customer Service Representative based in Waycross, GA.
Who We Are. It is our mission at the Southeast Health District, to promote and protect the health of people in Southeast Georgia, wherever they live, work and play, uniting with individuals, families, and communities to improve and enhance their quality of life. We have clinic locations in 16 counties in Georgia, including Appling, Atkinson, Bacon, Brantley, Bulloch, Candler, Charlton, Clinch, Coffee, Evans, Jeff Davis, Pierce, Tattnall, Toombs, Ware and Wayne counties.
What We Offer. As a member of the Southeast Health District, you will join a dedicated group of public health professionals that help support the overall mission and vision of protecting lives of Georgian residents in a variety of ways.
- Make a Professional Impact - Build your career where it matters and protect lives in the community where you live, work, and play.
- Enjoy Workplace Flexibility - Experience flexibility in how you work so you can be your best self for you and the people of Georgia.
- Work with a Dynamic and Diverse Team - Collaborate with employees who share ideas and leverage collective strengths.
- Achieve Career Longevity - Take advantage of opportunities for learning and development that support a long-term career.
- Take Part in a Hands-on Working Culture - Work in a unique culture of active engagement and problem-solving, no matter your role.
- Feel Pride in Where you Work - Be part of making an impact in public health alongside dedicated people just like yourself.
Job Responsibilities
Under limited supervision, provides exceptional customer service and administrative support for the District Call Center by answering inbound calls, assisting clients with Health Department programs and services, scheduling appointments accurately, conducting next-day reminder and missed appointment calls, and ensuring callers receive timely and accurate information. Provides call coverage and support for county health departments as needed, delivers low-risk nutrition education to WIC clients in accordance with program guidelines, and assists with client intake and workflow processes utilizing systems such as M&M, GA-WIC, and DHD. Also assists with preparing and distributing materials to county health departments, processing daily money reports and bank deposits as needed, and performing other related duties in support of district operations and public health services.to improving outcomes for families with special healthcare needs.
Minimum Qualifications
High school diploma/GED and one (1) year of experience communicating information in a customer service setting are required.
Preferred Qualifications:
Computer experience (Word, EXCEL, data entry, etc.); Public Health experience; Experience working in an office and/or clinic setting; Customer Service skills; Previous Call Center experience. Bilingual-Spanish or Haitian Creole.
Additional Information
The Southeast Health District (SEHD) is committed to fostering a culture of health and well-being among its employees. To support this commitment, SEHD encourages staff to incorporate regular wellness activities and make lifestyle choices that promote overall health.
To assist employees in achieving their wellness goals, the use of designated wellness breaks during the workday is authorized. Employees may utilize up to 30 minutes per workday for wellness activities, which can be taken as two 15-minute breaks or one 30-minute break.
Employment Information
Current State employees are subject to State Personnel Board rules regarding salary.
Southeast Health District accepts educational credential recognized by the Council for Higher Education Accreditation (CHEA) and/or the US Department of Education (DOE) will be considered. SEHD will contact educational institutions to verify degree, diploma, licensure, etc.
The candidate selected for this position may be subject to pre-employment drug screening and a criminal background check.
As an employee of SEHD, in the event of an identified emergency you may be required, as a term and condition of employment, to assist in meeting the emergency responsibilities of the department.
SEHD is an Equal Opportunity Employer
Due to the volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered but may not necessarily receive an interview. Selected applicants will be contacted by the hiring agency for next steps in the selection process. Applicants who are not selected will not receive notification.
This position is subject to close at any time once a satisfactory applicant pool has been identified.
Applicant selected will be required to provide an "official" college transcript, if applicable. The SEHD may contact education institutions to verify degree, diploma, licensure, etc.
Drug and Medical Screening may be required.
Fingerprint Criminal Records Investigation is required.
Standard Benefits for Full-Time Salaried Employees
In addition to a competitive salary, we offer a generous benefits package that includes a flexible schedule, training opportunities, health insurance, employee retirement plan (ERS GSEPS), deferred compensation, 13 paid holidays, vacation & sick leave, paid parental leave, dental, vision, long term care, and life insurance.
Standard Benefits for Part-Time Employees
Part-time employees receive the Georgia Defined Contribution Plan and paid parental leave.
01
The answers you provide to the supplemental questions will be used to determine if you meet the minimum qualifications for this position. Your responses pertaining to specific work experience and education must be clearly shown in the areas for work history and education on your application. Your application must be completed in full before it is submitted. We do not accept additional information after your application has been received by the Personnel Department. Do you accept these conditions?
- Yes
- No
02
Do you have a High school diploma or GED?
- Yes
- No
03
Are you bilingual - Spanish speaking?
- Yes
- No
04
How many years experience do you have performing basic office functions and computer related duties?
- None
- Less than 1 Year
- 1+Years
- 2+Years
- 3+Years
- 4+Years
05
How many years of experience do you have working in a Call Center environment?
- No experience
- 1 to 2 years
- 3 to 4 years
- 5 to 6 years
- Greater than 6 years
06
How many years of experience do you have providing customer service?
- None
- Less than 1 Year
- 1+ Years
- 2+ Years
- 3+ Years
- More than 4 Years
07
Are you currently receiving Retirement Benefits from the State of Georgia?
- Yes
- No
Required Question
Salary range
- $31,200 - $56,873 per year