Customer Service Representative

Company Description

Born out of a passion for outstanding customer service and a commitment to innovation, Biz Voice Boost was founded with one goal: to provide a call centre experience that's as unique as each of our clients. We saw a need for a service that goes beyond generic solutions and decided to create one.

Job Description

Position Overview

We are seeking a friendly and professional Customer Service Representative to assist customers with inquiries, appointment scheduling, and service-related communication. This role helps ensure a positive customer experience while supporting daily office operations.

Key Responsibilities

• Respond to customer inquiries via phone, email, and in person
• Schedule consultations, appointments, and follow-up communications
• Maintain accurate customer records and documentation
• Provide updates regarding services and scheduling when appropriate
• Resolve routine customer concerns professionally and efficiently
• Coordinate communication between customers and internal teams
• Support administrative and office tasks as needed

Qualifications

• Strong verbal and written communication skills
• Excellent interpersonal and problem-solving abilities
• Basic computer proficiency, including email and scheduling software
• Strong organizational and multitasking skills
• Professional, dependable, and customer-focused attitude

Additional Information

• Competitive salary package
• Career advancement and growth opportunities
• Hands-on leadership training and mentorship
• Supportive and collaborative work environment
• Professional development opportunities
• Valuable experience in business operations and leadership
• Full-time stable position with long-term potential