Customer Service Representative
Waste Connections
Hoffman Estates, IL 60120, USA
Published today
Customer Service Representative
Full time
Job Description
Waste Connections is a leading integrated waste services company providing solid waste collection, disposal, transfer, and recycling services across the U.S. and Canada. We take pride in being a different kind of company with a culture built on trust, empowerment, and community impact.
Our team members are self-directed, solutions-oriented, and committed to making a positive difference every day-both in their careers and in the communities we serve.
If you're looking for a customer service role with stability, growth, purpose, and a supportive culture, this is the place for you.
About the Customer Service Representative Role
As a Customer Service Representative (CSR) at Waste Connections, you'll play a critical role in supporting our customers and ensuring safety and service excellence for our drivers and our communities.
Key Responsibilities
What We're Looking For
What You'll Get From Us
Waste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.
Waste Connections is a leading integrated waste services company providing solid waste collection, disposal, transfer, and recycling services across the U.S. and Canada. We take pride in being a different kind of company with a culture built on trust, empowerment, and community impact.
Our team members are self-directed, solutions-oriented, and committed to making a positive difference every day-both in their careers and in the communities we serve.
If you're looking for a customer service role with stability, growth, purpose, and a supportive culture, this is the place for you.
About the Customer Service Representative Role
As a Customer Service Representative (CSR) at Waste Connections, you'll play a critical role in supporting our customers and ensuring safety and service excellence for our drivers and our communities.
Key Responsibilities
- Handle a high volume of incoming customer calls with professionalism and accuracy.
- Process customer requests including new service setup, service changes, and service discontinuations.
- Accept customer payments and assist with billing questions or account updates.
- Collaborate with internal teams and customers to determine service needs and resolve issues.
- Provide safe, cost-effective, environmentally responsible solutions to customer service concerns.
What We're Looking For
- 2+ years of high-volume customer service experience
- Proficiency with Microsoft Word, Excel, and Outlook
- Strong verbal and written communication skills
- A proactive mindset and dedication to customer satisfaction
- Ability to problem-solve and work in a fast-paced environment
- Bilingual in Spanish and English is a plus
What You'll Get From Us
- Competitive Pay: $20-$21 per hour
- 401(k) with company match - invest in your future
- Comprehensive healthcare benefits including Medical, Dental, and Vision
- Employee Perks & Programs:
- Mental Health Employee Assistance Program
- Emergency Travel Assistance
- Prepaid Legal Plan
- Employee Stock Purchase Plan
- Scholarship opportunities for children
- Employee Relief Fund for financial emergencies
- Insurance Coverage: Life Insurance, Short-Term Disability, and Long-Term Disability
Waste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.