Customer Service Representative
SureWerx
Portland, OR, USA
Published today
Customer Service Representative
Full time
SureWerx is a leading manufacturer of innovative safety, tool and equipment products and solutions. Since 1957, we've been trusted to keep all who use our products safe in even the most challenging environments. Today, our growing family of world-leading brands serves customers and partners across the U.S., Canada and Europe.
At SureWerx, you'll have the opportunity to challenge yourself in a supportive, growth-oriented culture of industry leaders. You'll help chart our future as we continue to expand into new products, services and markets. And we'll invest in your career development, enabling you to grow and succeed.
This position will be an onsite role located at our Footwear Division located in Portland, Oregon reporting directly to the Inside Sales Manager and will be responsible for maintaining the day-to-day sales order input activities and supporting the Inside Sales team.
Key Responsibilities:
• Process all sales orders through fax, email, and telephone which includes order details such as: price confirmation, availability, credits, and warranty claims.
• Verify customer and order information for correctness, checking it against previously obtained information as necessary.
• Maintain the footwearorders@surewerx.com address and the fax email address.
• Contribute to the team by offering inside sales support by relaying appropriate information to the sales representative.
• File purchase orders daily, to ensure the company is following guidelines.
• Maintain operations by following policies and procedures, reporting needed changes.
• Perform administrative and office duties such as filing, updating customer information, and contributing to general office functions.
Qualifications:
• Excellent computer skills: Order processing with computer and database systems.
• Attention to detail: very detailed oriented and has a history of not making errors.
• Great time management skills.
• Ability to handle a high volume of order entry in a fast-paced environment.
• Strong ability to multi-task.
• Great sense of humor.
• Positive attitude.
• Excellent communication skills (written and verbal) in English.
• People person having the ability to work with a myriad of personalities.
• Friendly telephone manner.
• Creative problem solving.
• Quick on your feet and a logical approach to problem solving.
• Ability to work well in a team.
• Outstanding organizational skills.
SureWerx is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at SureWerx are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, Strategic, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. SureWerx will not tolerate discrimination or harassment based on any of these characteristics.
Applicants must have valid authorization to work in the United States for any employer and must not require, now or in the future, visa sponsorship or visa transfer.
At SureWerx, you'll have the opportunity to challenge yourself in a supportive, growth-oriented culture of industry leaders. You'll help chart our future as we continue to expand into new products, services and markets. And we'll invest in your career development, enabling you to grow and succeed.
This position will be an onsite role located at our Footwear Division located in Portland, Oregon reporting directly to the Inside Sales Manager and will be responsible for maintaining the day-to-day sales order input activities and supporting the Inside Sales team.
Key Responsibilities:
• Process all sales orders through fax, email, and telephone which includes order details such as: price confirmation, availability, credits, and warranty claims.
• Verify customer and order information for correctness, checking it against previously obtained information as necessary.
• Maintain the footwearorders@surewerx.com address and the fax email address.
• Contribute to the team by offering inside sales support by relaying appropriate information to the sales representative.
• File purchase orders daily, to ensure the company is following guidelines.
• Maintain operations by following policies and procedures, reporting needed changes.
• Perform administrative and office duties such as filing, updating customer information, and contributing to general office functions.
Qualifications:
• Excellent computer skills: Order processing with computer and database systems.
• Attention to detail: very detailed oriented and has a history of not making errors.
• Great time management skills.
• Ability to handle a high volume of order entry in a fast-paced environment.
• Strong ability to multi-task.
• Great sense of humor.
• Positive attitude.
• Excellent communication skills (written and verbal) in English.
• People person having the ability to work with a myriad of personalities.
• Friendly telephone manner.
• Creative problem solving.
• Quick on your feet and a logical approach to problem solving.
• Ability to work well in a team.
• Outstanding organizational skills.
SureWerx is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at SureWerx are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, Strategic, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. SureWerx will not tolerate discrimination or harassment based on any of these characteristics.
Applicants must have valid authorization to work in the United States for any employer and must not require, now or in the future, visa sponsorship or visa transfer.