Customer Service Representative

Work Schedule Overview: Monday through Friday, Generally 8am-5pm

Position Overview: Communicate customer delivery needs and appointment dates/times, quote rates of customer and relates service requirements to dispatchers. Regularly use own discretion and judgment in making independent pricing decisions.

Essential Functions:

• Receives/schedules all delivery orders and requests from customers and must exercise discretion and use independent judgment when relating customer requests, schedules and informing dispatch.
• Enters all orders into computer for dispatch - technical lines require specialized training, experience or knowledge of transportation industry.
• Verifies bookings are released at depots for export moves, and traces import containers on the rail to confirm delivery is made by last free day.
• Prepare customer reports and tracking/tracing as required such as CNI, Daily Activity, and Appointment Board.
• Notifies Cargo Specialist Supervisor / management of all service failures.
• Proposes and implements solutions to improve overall customer service
• Creates and updates location profiles in computer system
• Works as dispatcher as volume/vacation schedule dictates
• Other projects as assigned by management

Knowledge and Skills Required:

• Port and rail operations; US customs. Intermodal/Trucking experience
• Data entry skills
• Excellent communication and organizational skills, email, and general office duties
• Must be innovative