Customer Service Representative (CSR)
Road Runner Wrecker Service
Leesburg, VA, USA
Published 2 weeks ago
Customer Service Representative
Full time
Join a Fast-Paced, Professional Towing & Roadside Assistance Team
Are you calm under pressure, highly organized, and passionate about helping people? We're looking for a driven and professional Customer Service Representative to be the voice of our company - assisting customers during urgent roadside situations and ensuring timely, accurate dispatch of services.
This is more than a call center role - it's a critical position that keeps operations moving and directly impacts customer satisfaction every day.
Why Join Our Team?
What You'll Do
What We're Looking For
Top candidates will demonstrate leadership potential, accountability, and a commitment to excellence.
Benefits
Application Requirement
As part of our commitment to maintaining a safe and productive workplace, all employees must complete a pre-employment drug screening and participate in random drug screenings during employment.
Are you calm under pressure, highly organized, and passionate about helping people? We're looking for a driven and professional Customer Service Representative to be the voice of our company - assisting customers during urgent roadside situations and ensuring timely, accurate dispatch of services.
This is more than a call center role - it's a critical position that keeps operations moving and directly impacts customer satisfaction every day.
Why Join Our Team?
- Stable, growing company with long-term career opportunities
- Competitive benefits package
- Supportive, team-oriented environment
- Ongoing training and professional development
- Leadership opportunities for high performers
What You'll Do
- Professionally answer and manage high-volume inbound calls
- Collect accurate service details and coordinate timely dispatch
- Provide clear communication and real-time updates to customers
- Use GPS systems to deliver accurate ETAs
- Assist customers with vehicle release procedures
- Remain calm and solution-focused in high-pressure situations
- Work closely with drivers and internal teams to ensure seamless service
What We're Looking For
- Strong communication and active listening skills
- Ability to multitask efficiently in a fast-paced environment
- Critical thinking and problem-solving ability
- Sound judgment and professional decision-making
- Basic computer and math proficiency
- Dependable attendance and strong work ethic
- Positive attitude and team-first mindset
Top candidates will demonstrate leadership potential, accountability, and a commitment to excellence.
Benefits
- 401(k) with Company Matching
- Health, Dental & Vision Insurance
- Life Insurance
- Paid Time Off (PTO)
- Parental Leave
- Employee Assistance Program (EAP)
- Professional Development Assistance
Application Requirement
As part of our commitment to maintaining a safe and productive workplace, all employees must complete a pre-employment drug screening and participate in random drug screenings during employment.