Customer Service Representative (DeForest, WI)

Customer Service Representative (DeForest, WI)

Summary

• Respond to telephone inquiries from participants and providers
• Resolve calls to completion, including investigation and call back if necessary

Responsibilities

• Demonstrate consistent pleasant representation of the health plan and company
• Demonstrate consistent accuracy in providing benefit information
• Ability to explain insurance benefits and payment in layman's terms
• Verify system information for specific demographics or coverage
• Assist with written bilingual documents when necessary
• Assist in other duties as assigned during any down time

Qualifications

• Superior communication skills
• Bilingual, preferred but not required
• Knowledge of health insurance a plus
• Attention to detail and accuracy required
• Microsoft Windows and Office experience
• Ability to organize and multi-task
• Regular and predictable attendance is an essential function of this job

Work Experience

• Experience in customer service call center or similar position a plus
• Experience in health insurance administration support or medical billing customer support

Education

• High School diploma or GED required

Work Schedule

Full time (less than 40 hours but more than 30).

Monday - Friday, 8:30am - 4:00pm. Requires in-office days but also offers at-home flexibility.

Competitive Benefits & Compensation Package

• One week paid vacation after 6 months, 2 weeks after one year
• 9 paid holidays
• 6 paid personal days
• 6 sick days after 6 months; 12 sick days after 1 year
• Paid bereavement leave
• Health insurance under the Wisconsin Laborers' Health Fund, includes dependent coverage
• Long term disability insurance
• Career development opportunities
• 401k plan

Pay

This is a union position. The current pay is $23.50 per hour. The pay rate offered is determined by the collective bargaining agreement and may be dependent on experience, education, location and other business factors.

Our Culture

BeneSys wants to be a great service provider to the members we serve, and we recognize we can only do that if we are also a great employer with successful employees. In short, our success is driven by our employees' successes. We want to be a place where people want to work, feel proud of what they do and feel fulfilled both professionally and personally. We want to create a place where employees can find long-term growth and potential.

Our culture focuses on three core values:

• Collaboration: working together across 31 locations to achieve the best for the company and our clients
• Dedication: striving to create an environment where all employees work toward a common goal while committing to providing the best customer service to our members and our colleagues
• Integrity: doing what we say we will do. Upholding strong ethical and moral principles

ADA & EEO

Reasonable accommodations will be made so that qualified individuals with disabilities are able to complete the application process and, if hired, fulfill the essential functions of their job.