Customer Service Representative - Fremont Area
The Pivot Group
Fremont, MI, USA
Published 2 weeks ago
Customer Service Representative
Full time
$39,000 - $59,000 per year
Job Description:
Customer Service Representative | Fremont, MI
Salary Range: $39,000 - $59,000 depending on experience
Are you a dynamic leader with a passion for excelling in customer service representative? The Pivot Group Network, a West Michigan manufacturing-focused recruiting group, is dedicated to building meaningful connections and supporting community growth. We are collaborating with leading companies in Fremont seeking experienced Customer Service Representatives to drive results.
We are building our network of talent in this field across West Michigan and the broader manufacturing region Pivot Group Network serves. Our partner companies may or may not have an immediate opening for this exact role today, but we actively look for skilled professionals in the regions where they operate. If there is alignment now or in the near future, we reach out.
The Opportunity
We are partnering with organizations in Fremont that are seeking Customer Service Representatives. These companies are committed to building strong teams and are looking for professionals who can lead initiatives effectively. By connecting with The Pivot Group Network, you position yourself for roles that match your background and aspirations.
Key Responsibilities
Recommended Qualifications
Bonus Qualifications
Job Titles That Should Apply
Customer Service Representative, Customer Service Specialist, Client Support Representative, Client Services Representative, Customer Support Specialist, Customer Care Representative, Help Desk Agent, Technical Support Representative, Contact Center Agent, Call Center Representative
Why The Pivot Group Network
The Pivot Group Network was founded by manufacturing professionals who've been on both sides of the hiring process. Our clients are strategic-they partner with us because they want real insight into their roles and the people filling them, not a stack of resumes. We focus on match-driven placements built around what actually matters: Commute, Compensation, Culture, and Career trajectory. Learn more at https://www.thepivotgroup.org.
If you're ready to take the next step in your career and connect with a firm that values fit over speed, we invite you to reach out at https://www.thepivotgroup.org. The Pivot Group Network offers resources to support your search-market insights, resume feedback, and interview preparation. As our partnerships grow, we'll reach out with opportunities aligned with your goals. Thank you for considering this approach to career advancement.
Required Skills:
• Resume
• Offers
• Support
• BASIC
• Product Quality
• Estimates
• ERP
• Salary
• Hiring
• Partnerships
• Returns
• Recruiting
• CRM
• Compensation
• Features
• Shipping
• Customer Support
• SAP
• Quality Control
• Manufacturing
• Specifications
• Communication Skills
• Technical Support
• Records
• Oracle
• Preparation
• Software
• Planning
• Engineering
• Customer Service
• Microsoft Office
• Communication
Salary Package:
$ 39,000.00 - 59,000.00 (US Dollar)
Customer Service Representative | Fremont, MI
Salary Range: $39,000 - $59,000 depending on experience
Are you a dynamic leader with a passion for excelling in customer service representative? The Pivot Group Network, a West Michigan manufacturing-focused recruiting group, is dedicated to building meaningful connections and supporting community growth. We are collaborating with leading companies in Fremont seeking experienced Customer Service Representatives to drive results.
We are building our network of talent in this field across West Michigan and the broader manufacturing region Pivot Group Network serves. Our partner companies may or may not have an immediate opening for this exact role today, but we actively look for skilled professionals in the regions where they operate. If there is alignment now or in the near future, we reach out.
The Opportunity
We are partnering with organizations in Fremont that are seeking Customer Service Representatives. These companies are committed to building strong teams and are looking for professionals who can lead initiatives effectively. By connecting with The Pivot Group Network, you position yourself for roles that match your background and aspirations.
Key Responsibilities
- Respond to customer inquiries regarding product specifications, orders, and lead times.
- Collaborate with production and shipping departments to provide accurate delivery estimates.
- Troubleshoot and resolve customer issues related to product quality or delivery discrepancies.
- Process customer orders, returns, and exchanges in the ERP system.
- Maintain detailed records of customer interactions and service requests.
- Escalate complex technical or product-related issues to engineering or quality control.
- Educate customers on product features, benefits, and proper usage.
Recommended Qualifications
- High school diploma or equivalent; some college preferred
- 2+ years of customer service experience, preferably in a manufacturing or industrial setting
- Strong communication skills, both written and verbal, with the ability to explain technical information clearly
- Proficiency in CRM software and Microsoft Office Suite
- Ability to multi-task, prioritize, and manage time effectively in a fast-paced environment
- Basic understanding of manufacturing processes and terminology
Bonus Qualifications
- Experience with CRM software specific to manufacturing (e.g., SAP, Oracle).
- Familiarity with common manufacturing terms and processes (e.g., lead times, BOMs, MOQ).
- Ability to read and interpret basic technical drawings or product specifications.
- Experience with enterprise resource planning (ERP) systems.
Job Titles That Should Apply
Customer Service Representative, Customer Service Specialist, Client Support Representative, Client Services Representative, Customer Support Specialist, Customer Care Representative, Help Desk Agent, Technical Support Representative, Contact Center Agent, Call Center Representative
Why The Pivot Group Network
The Pivot Group Network was founded by manufacturing professionals who've been on both sides of the hiring process. Our clients are strategic-they partner with us because they want real insight into their roles and the people filling them, not a stack of resumes. We focus on match-driven placements built around what actually matters: Commute, Compensation, Culture, and Career trajectory. Learn more at https://www.thepivotgroup.org.
If you're ready to take the next step in your career and connect with a firm that values fit over speed, we invite you to reach out at https://www.thepivotgroup.org. The Pivot Group Network offers resources to support your search-market insights, resume feedback, and interview preparation. As our partnerships grow, we'll reach out with opportunities aligned with your goals. Thank you for considering this approach to career advancement.
Required Skills:
• Resume
• Offers
• Support
• BASIC
• Product Quality
• Estimates
• ERP
• Salary
• Hiring
• Partnerships
• Returns
• Recruiting
• CRM
• Compensation
• Features
• Shipping
• Customer Support
• SAP
• Quality Control
• Manufacturing
• Specifications
• Communication Skills
• Technical Support
• Records
• Oracle
• Preparation
• Software
• Planning
• Engineering
• Customer Service
• Microsoft Office
• Communication
Salary Package:
$ 39,000.00 - 59,000.00 (US Dollar)
Salary range
- $39,000 - $59,000 per year