Customer Service Representative - Jenison Area

Job Description:

Customer Service Representative | Jenison, MI

Salary Range: $40,000 - $60,000 depending on experience

Are you ready to take on a challenging and rewarding opportunity in {{role_field}}? The Pivot Group Network, a West Michigan manufacturing-focused recruiting group, is committed to building meaningful connections in manufacturing. We partner with leading companies in Jenison seeking Customer Service Representatives.

We are building our network of talent in this field across West Michigan and the broader manufacturing region Pivot Group Network serves. Our partner companies may or may not have an immediate opening for this exact role today, but we actively look for skilled professionals in the regions where they operate. If there is alignment now or in the near future, we reach out.

The Opportunity

We partner with manufacturers across Jenison seeking Customer Service Representatives who want more than a lateral move. These companies hire intentionally, and we connect them with professionals ready for roles that fit.

Key Responsibilities

• Respond to customer inquiries regarding product specifications, orders, and delivery schedules.
• Process customer orders accurately and efficiently using internal systems.
• Collaborate with production and logistics teams to ensure timely order fulfillment.
• Investigate and resolve customer complaints related to product quality, shipping, or service.
• Maintain detailed records of customer interactions and transactions.
• Provide customers with updates on order status and potential delays.
• Gather customer feedback to identify areas for product or service improvement.

Recommended Qualifications

• Proven ability to resolve customer issues effectively and professionally
• Strong communication skills, both written and verbal, with a focus on clarity and active listening
• Experience with CRM software and ticketing systems
• Familiarity with manufacturing processes or industrial products
• Ability to multitask and prioritize in a fast-paced environment
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook)

Bonus Qualifications

• Additional certifications or training

Job Titles That Should Apply

Customer Service Representative, Customer Service Rep, Client Services Representative, Customer Support Representative, Technical Support Representative, Customer Care Specialist, Client Care Specialist, Support Specialist, Help Desk Representative, Contact Center Agent, Call Center Agent

Why The Pivot Group Network

The Pivot Group Network was founded by manufacturing professionals who've been on both sides of the hiring process. Our clients are strategic-they partner with us because they want real insight into their roles and the people filling them, not a stack of resumes. We focus on match-driven placements built around what actually matters: Commute, Compensation, Culture, and Career trajectory. Learn more at https://www.thepivotgroup.org.

If you're ready to take the next step in your career and connect with a firm that values fit over speed, we invite you to reach out at https://www.thepivotgroup.org. The Pivot Group Network offers resources to support your search-market insights, resume feedback, and interview preparation. As our partnerships grow, we'll reach out with opportunities aligned with your goals. Thank you for considering this approach to career advancement.

Required Skills:
• Resume
• Offers
• Support
• Product Quality
• Clarity
• Active Listening
• Logistics
• Outlook
• Salary
• Hiring
• Partnerships
• Recruiting
• CRM
• Compensation
• Word
• Shipping
• Customer Support
• Manufacturing
• Specifications
• Communication Skills
• Technical Support
• Excel
• Records
• Preparation
• Software
• Training
• Customer Service
• Microsoft Office
• Communication

Salary Package:
$ 40,000.00 - 60,000.00 (US Dollar)