Customer Service Representative/VSM

Job Overview
The Customer Service Representative/Virtual Site Manager is an in-office role based at the corporate office in Gilbert, AZ and is responsible for supporting multiple storage facilities remotely from that location. This is not a work-from-home position. This position will take/make phone calls, maintain tenant records, and support the sales of storage units to prospective customers.

Key Responsibilities

• Answer and manage incoming/ outgoing phone calls for assigned facilities, including delinquency and courtesy calls
• Take card payments over the phone
• Answer questions from tenants and prospective customers
• Make notes on tenant accounts
• Schedule move-ins and facility tours
• Order supplies
• Make bids for new vendors with a work order request from the Area Manager
• Understand and be able to explain a legal lease agreement for storage units.

Qualifications/Skills:

• Excellent written and oral communication skills, especially over the phone
• Proficiency in Microsoft Office
• Ability to learn required software (Sitelink)
• Ability to sit for extended periods of time at a desk

Experience and Requirements:

• 2+ years in customer service
• 1+ years in sales
• Knowledge/experience in property management or big box retailer a plus!

Work Schedule

• Wednesday - Friday, 8am - 5pm
• Saturday, Sunday 10am - 4pm

Pay: $22/hour

Reports to the Area Manager

This is a great opportunity and work environment (and co-workers!). Apply today!