Customer Service & Sales Support

DESCRIPTION

The Account Expeditor is responsible for supporting the sales team and helping ensure customer orders move smoothly from placement through fulfillment. This position serves as an important point of contact for customers, vendors, and Account Managers by providing order updates, following up on product availability, and helping resolve order-related issues.

The ideal candidate is organized, detail-oriented, professional, and comfortable managing multiple priorities in a fast-paced office environment. This role also provides front desk, administrative, and showroom support as needed.

Key Responsibilities

• Review and process customer orders for accuracy and completeness.
• Contact vendors to confirm product availability, order status, and expected fulfillment dates.
• Follow up on open orders, shipments, backorders, and customer requests.
• Communicate order updates and potential issues to customers and Account Managers.
• Assist with resolving order discrepancies, delays, and other customer concerns.
• Provide day-to-day sales support by maintaining accurate and timely order information.
• Greet customers, vendors, and other visitors in a professional and welcoming manner.
• Answer incoming phone calls, assist with general inquiries, and direct calls as appropriate.
• Perform general administrative duties, including data entry, filing, documentation, and recordkeeping.
• Assist with organizing flooring samples and maintaining a clean, professional, and customer-ready showroom.
• Support other office and operational needs as necessary to help maintain an efficient workflow.

Qualifications

• High school diploma or equivalent required; additional education preferred.
• Previous experience in customer service, sales support, order management, or administrative work preferred.
• Strong verbal and written communication skills.
• Excellent organization, follow-up, and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Comfortable using computers and technology, with the aptitude and willingness to learn Company software and systems.
• Proficiency with Microsoft Office, including Word, Excel, and Outlook, preferred.
• Professional communication skills and the ability to work effectively with customers, vendors, sales employees, and coworkers.
• Flooring, construction materials, wholesale, or retail experience is a plus but not required.

REQUIREMENTS

PS Wholesale Floors, LLC supplies flooring and other home improvement and commercial products to trade professionals. We have 14 locations across Alabama, Louisiana and Mississippi. With a strong commitment to excellence and customer satisfaction, we aim to deliver superior products and exceptional service to our clients.

Our company offers medical, dental, vision, company-paid life insurance, supplemental coverages, 401(k) match, vacation and sick leave, six paid holidays, and the opportunity for career advancement and professional development in a dynamic and growing company.