Customer Service Specialist
Truck-Lite
Erie, PA, USA
Published today
Customer Service Representative
Full time
Description
About Truck-Lite
At Truck-Lite Co., LLC, a Clarience Technologies company, we are driven by our C.L.E.A.R. Principles:
• Curiosity - Look for a better way as a solutions-oriented problem solver
• Leadership - Take ownership and be the catalyst of change
• Enthusiasm - Be motivated and passionate about your work
• Accountability - Deliver on commitments and act with integrity
• Respect - Be present, listen, and engage with inclusive, open, honest, and direct communication
Our customer service team embraces the SHIFT approach-focusing on delivering exceptional
customer experiences. A Customer Service Specialist will embody the SHIFT mindset, behavior and value
that through customer engagements, actions are taken to build greater relationships that will enhance
our abilities to earn further business opportunities and growth. We are committed to a positive,
solution-driven interaction with every customer.
Essential Job Functions
With or without reasonable accommodation, the successful candidate will:
• Respond to customer inquiries by phone, email, or other communication to provide non technical problem resolution.
• Resolve complex or unusual requests and problems that may require a customized response and
communicate solutions or requested information to the customer.
• Analyzes a customer's needs and refers to other services or technical department for follow-up
or additional information as needed.
• Provides updates to other internal teams on customer needs and factors that contribute to
customer satisfaction.
• May be assigned to coordinate and resolve critical problems for customers.
• Uses a customer relationship application or database to record activities and research product
issues/common problems that occur to design consistent solutions.
• Oversee Return Merchandise Authorization (RMA) process.
• Manage order board and work with planning to drive timely delivery of product to customer.
• Uses knowledge expertise of specific product(s) and service(s) to resolve problems, make
process improvements, enhance resources, and increase effectiveness of the overall customer
experience.
• Manage customer portals to obtain PO's, RMA information, order changes, debits, etc.
• Analyze and process debits and credit requests.
• Coordinate planning efforts to resolve customer issues and order problems to develop
solutions.
• Process orders through email, EDI, Demand Scheduling, web, fax, and phone. Handle any
rejections by contacting the customer directly and then processing through JDE.
• Analyze order maintenance opportunities based upon line fill and Customer needs, then take
appropriate action for best results.
• Position requires compliance with the Technology Control Plan and the Federal Export and
Control Policy established for the Corporate
Qualifications
• Requires high school diploma or equivalent.
• Preferred 2-year college degree or higher.
• Previous customer service experience preferred.
• Excellent communicating and interpersonal skills are a must, must be self-motivated, good
decision-making skills and the ability to adapt/change quickly.
• Working knowledge of Microsoft Office products
Equal Opportunity & Accessibility
Truck-Lite Co., LLC. is an Equal Opportunity Employer, committed to a culturally diverse workforce. We
do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national
origin, disability, or veteran status.
Reasonable Accommodation Statement
If you require reasonable accommodation to complete any part of the application process or to perform
essential job functions, please contact Cindy Franklin, Human Resources Manager at cfranklin@Truck Lite.com or 716-486-0116. We are committed to ensuring equal access and opportunity for all applicants.
Additional Information
Due to ITAR and EAR regulations, all candidates must be classified as a "U.S. Person," which includes U.S.
citizens, permanent legal residents (green card holders), or protected individuals (refugee/asylum
status).
About Truck-Lite
At Truck-Lite Co., LLC, a Clarience Technologies company, we are driven by our C.L.E.A.R. Principles:
• Curiosity - Look for a better way as a solutions-oriented problem solver
• Leadership - Take ownership and be the catalyst of change
• Enthusiasm - Be motivated and passionate about your work
• Accountability - Deliver on commitments and act with integrity
• Respect - Be present, listen, and engage with inclusive, open, honest, and direct communication
Our customer service team embraces the SHIFT approach-focusing on delivering exceptional
customer experiences. A Customer Service Specialist will embody the SHIFT mindset, behavior and value
that through customer engagements, actions are taken to build greater relationships that will enhance
our abilities to earn further business opportunities and growth. We are committed to a positive,
solution-driven interaction with every customer.
Essential Job Functions
With or without reasonable accommodation, the successful candidate will:
• Respond to customer inquiries by phone, email, or other communication to provide non technical problem resolution.
• Resolve complex or unusual requests and problems that may require a customized response and
communicate solutions or requested information to the customer.
• Analyzes a customer's needs and refers to other services or technical department for follow-up
or additional information as needed.
• Provides updates to other internal teams on customer needs and factors that contribute to
customer satisfaction.
• May be assigned to coordinate and resolve critical problems for customers.
• Uses a customer relationship application or database to record activities and research product
issues/common problems that occur to design consistent solutions.
• Oversee Return Merchandise Authorization (RMA) process.
• Manage order board and work with planning to drive timely delivery of product to customer.
• Uses knowledge expertise of specific product(s) and service(s) to resolve problems, make
process improvements, enhance resources, and increase effectiveness of the overall customer
experience.
• Manage customer portals to obtain PO's, RMA information, order changes, debits, etc.
• Analyze and process debits and credit requests.
• Coordinate planning efforts to resolve customer issues and order problems to develop
solutions.
• Process orders through email, EDI, Demand Scheduling, web, fax, and phone. Handle any
rejections by contacting the customer directly and then processing through JDE.
• Analyze order maintenance opportunities based upon line fill and Customer needs, then take
appropriate action for best results.
• Position requires compliance with the Technology Control Plan and the Federal Export and
Control Policy established for the Corporate
Qualifications
• Requires high school diploma or equivalent.
• Preferred 2-year college degree or higher.
• Previous customer service experience preferred.
• Excellent communicating and interpersonal skills are a must, must be self-motivated, good
decision-making skills and the ability to adapt/change quickly.
• Working knowledge of Microsoft Office products
Equal Opportunity & Accessibility
Truck-Lite Co., LLC. is an Equal Opportunity Employer, committed to a culturally diverse workforce. We
do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national
origin, disability, or veteran status.
Reasonable Accommodation Statement
If you require reasonable accommodation to complete any part of the application process or to perform
essential job functions, please contact Cindy Franklin, Human Resources Manager at cfranklin@Truck Lite.com or 716-486-0116. We are committed to ensuring equal access and opportunity for all applicants.
Additional Information
Due to ITAR and EAR regulations, all candidates must be classified as a "U.S. Person," which includes U.S.
citizens, permanent legal residents (green card holders), or protected individuals (refugee/asylum
status).