Job Type
Full-time
Description
Brook + Whittle, one of the fastest-growing, sustainable, printing solutions companies, is currently seeking a full-time Customer Support Coordinator. The position will be responsible for providing administrative support to ensure efficient operation of the office, supporting managers and employees through a variety of tasks related to organization, workflow and communication.
This is a unique opportunity for a self-motivated candidate who is eager to learn and contribute to a high performing team. The individual must possess the ability to effectively communicate and organize tasks, delivering with high quality, in a timely manner.
Ideal candidates will be initiative-taking, detail-orientated, customer satisfaction driven and rely on experience and judgement to plan and accomplish goals.
Primary Duties and Responsibilities
Requirements
Qualifications
Competencies
Physical Demands
Work Hours
Salary Description
Starting at $22.00 an hour
Full-time
Description
Brook + Whittle, one of the fastest-growing, sustainable, printing solutions companies, is currently seeking a full-time Customer Support Coordinator. The position will be responsible for providing administrative support to ensure efficient operation of the office, supporting managers and employees through a variety of tasks related to organization, workflow and communication.
This is a unique opportunity for a self-motivated candidate who is eager to learn and contribute to a high performing team. The individual must possess the ability to effectively communicate and organize tasks, delivering with high quality, in a timely manner.
Ideal candidates will be initiative-taking, detail-orientated, customer satisfaction driven and rely on experience and judgement to plan and accomplish goals.
Primary Duties and Responsibilities
- Positive and proactive approach with teammates and other key departments to achieve the goals and vision of Brook + Whittle
- Provide support to key customers and the Customer Support team
- Contribute to team effort by accomplishing related goals and results as needed
- Provide information by facilitating questions and answering requests as needed
- Assist with order fulfillment requests from operations, supply chain, and quality teams to support
- established workflow processes
- Process repeat order requests and inventory release order requests during peak times
- Update key order information into internal systems and customer portals.
- Monitoring shipments/delays that need follow-up (daily)
- Assisting with internal and customer-facing reports (weekly or as needed)
- Hands-on experience with systems such as SAP, Salesforce, LabelTraxx, and similar platforms
- Ability to manage and navigate complex data structures, including order processing, inventory
- management, customer records, and production workflows
Requirements
Qualifications
- Reading, writing, speaking, and understanding English is required
- Competency in Microsoft Office Suite
- Experience in reception and or filing
Competencies
- Strong verbal and written communication skills
- Detail oriented and deadline focused with excellent planning and organizational skills
- Critical thinking and problem-solving aptitude
- Ability to work independently
Physical Demands
- Position routinely uses standard office equipment such as computers, phones, photocopiers and
- filing techniques to maintain storage for all documentation needs.
- Position is fast paced, partly a sedentary role. Individuals may need to sit or stand for extended
- periods of time.
- Generous amounts of time spent on the production floor requiring safety shoes and glasses.
Work Hours
- 8:00am - 4:30pm
Salary Description
Starting at $22.00 an hour
Salary range
- $22 per hour