Position Title: Customer Support Representative Location: 1401 Pacific Avenue, Dallas, TX 75202 Essential Duties And Responsibilities <ol> <li>Manage incoming customer concerns by conducting thorough intake processes, accurately documenting complaints,</li> <li>requests, suggestions and commendations with proper grammar, punctuation, and attention to detail. Demonstrate empathy</li> <li>and active listening skills while coordinating with departments to ensure timely response and follow-up on all customer</li> <li>matters.</li> <li>Initiate outbound customer contact as needed to conduct follow-up or gather additional information necessary for complaint</li> <li>resolution.</li> <li>Prepares reports regarding job duties and activities such as weekly scheduled activities and status.</li> <li>Process mobile ticketing application Back Office including but not limited to account adjustments and billing inquiries while maintaining strict accuracy and confidentiality standards.</li> </ol>