Customer Support Specialist

Customer Support Specialist

Customer Support Specialist
In-Office | Cottonwood, AZ | Full-Time
Starting Pay: $19.00 per hour

Make a real impact. Be the reason someone gets the care they need.

At Spectrum Healthcare Group, we're looking for a Customer Support Specialist who thrives in a fast-paced environment and genuinely cares about helping people. This blended role combines customer service and healthcare support, giving you the opportunity to guide patients through important steps in their care.

What You'll Do

• Answer incoming calls, chats, and emails with professionalism and empathy
• Schedule and manage patient appointments
• Verify insurance coverage and update benefits in the system
• Help patients understand coverage, costs, and payment options
• Conduct eligibility screenings and complete AHCCCS applications
• Accurately enter and maintain patient data and documentation
• Communicate with insurance companies to confirm coverage details
• Provide referrals (DES, SSI, SSDI) as needed
• Support intake processes and complete non-clinical paperwork

What You Bring

• High School Diploma or GED
• 2+ years of customer service or client-facing experience (healthcare preferred)
• Insurance verification or managed care experience is a plus
• Strong data entry skills with high attention to detail
• Ability to handle high call volumes and multitask effectively
• Familiarity with medical terminology and EMR systems preferred

What Sets You Apart

• Calm, professional, and solution-focused under pressure
• Clear communicator with patients and insurance providers
• Highly organized and detail-oriented
• Passion for helping people navigate healthcare

Basic Requirements

• Ability to sit for extended periods and work on a computer
• Frequent phone communication
• Ability to manage multiple tasks in a fast-paced environment
• Must be 18 years or older
• Ability to obtain a Level 1 Fingerprint Clearance Card (if applicable)
• CPR/First Aid certification required for client-facing roles

Why Join Us

• Meaningful work that directly impacts lives
• Supportive and team-focused environment
• Opportunities for growth in healthcare
• Mission-driven organization focused on whole-person care

Ready to make a difference? Apply today.

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