Customer Support Technician
InstantServe LLC
Jacksonville, FL 32099, USA
Published today
Support Representative
Full time
FDOT Job 2220 Customer Support Technician, Entry Level
PR980346-R196880
Client: Florida Department of Transportation (FDOT)
Work Location: FDOT Jacksonville Office
Contract Duration:ASAP - June 30, 2028 (with possible extensions based on performance and budget approval)
Employment Type:Contract / Staff Augmentation
Work Schedule:Monday - Friday | Flexible hours between 7:00 AM - 6:00 PMOn-call and rotational support may be required.
Travel Requirement:25% - 40% travel to FDOT remote locations.
Position Summary
The Florida Department of Transportation (FDOT) is seeking an Entry-Level Customer Support Technician to provide desktop and technical support services across FDOT locations. The selected candidate will support hardware/software installation, troubleshooting, audio-visual systems, Microsoft Office 365 environments, and end-user support activities.
This role is ideal for candidates with strong customer service skills, foundational IT support experience, and a desire to grow within desktop support and infrastructure operations.
Key Responsibilities
Education & Experience
Candidates must meet one of the following:
PR980346-R196880
Client: Florida Department of Transportation (FDOT)
Work Location: FDOT Jacksonville Office
Contract Duration:ASAP - June 30, 2028 (with possible extensions based on performance and budget approval)
Employment Type:Contract / Staff Augmentation
Work Schedule:Monday - Friday | Flexible hours between 7:00 AM - 6:00 PMOn-call and rotational support may be required.
Travel Requirement:25% - 40% travel to FDOT remote locations.
Position Summary
The Florida Department of Transportation (FDOT) is seeking an Entry-Level Customer Support Technician to provide desktop and technical support services across FDOT locations. The selected candidate will support hardware/software installation, troubleshooting, audio-visual systems, Microsoft Office 365 environments, and end-user support activities.
This role is ideal for candidates with strong customer service skills, foundational IT support experience, and a desire to grow within desktop support and infrastructure operations.
Key Responsibilities
- Provide desktop support for laptops, desktops, printers, mobile devices, and peripherals.
- Install, configure, upgrade, and troubleshoot hardware and software systems.
- Support Microsoft Office 365 and Windows 10/11 environments.
- Monitor and resolve assigned service desk tickets.
- Document technical issues, troubleshooting steps, and resolutions.
- Assist with audio-visual setup and video conferencing support.
- Perform basic network and telephony troubleshooting.
- Support inventory management, equipment deployment, and surplus activities.
- Travel to FDOT field offices for onsite technical support and deployments.
- Participate in team meetings, projects, and operational assignments.
- Follow FDOT policies, procedures, and security standards.
Education & Experience
Candidates must meet one of the following:
- High School Diploma/GED with 1+ year of desktop support or workstation hardware experience
OR - 1+ year of customer service and technical support experience supporting Microsoft Office 365 and Windows operating systems
OR - CompTIA A+ / Network+ certifications may substitute for 6 months of experience
OR - Associate Degree with at least 25% coursework in Information Technology
- Windows 10/11 support
- Microsoft Office 365
- Desktop/laptop deployment and troubleshooting
- Peripheral and printer support
- Basic networking and telephony knowledge
- Ticketing systems and documentation
- Strong customer service and communication skills
- Ability to work independently with minimal supervision
- Experience supporting video conferencing or AV equipment
- Strong troubleshooting and problem-solving abilities
- Ability to adapt in fast-paced technical environments
- Team-oriented mindset with strong interpersonal skills