Job Title - Desktop Support
Work Location - 23500 NORTHWESTERN HWY BLDG W Southfield MI 48075
Duration - 3 year contract
Description: Tier 2/3 helpdesk support for field technicians using wireless connections with Windows laptops, Apple iPhones & iPads, and peripherals including printers and docking stations.
Qualifications
Top Skills
Work Location - 23500 NORTHWESTERN HWY BLDG W Southfield MI 48075
Duration - 3 year contract
Description: Tier 2/3 helpdesk support for field technicians using wireless connections with Windows laptops, Apple iPhones & iPads, and peripherals including printers and docking stations.
- Remote support of Windows XP, Windows 7, Windows 8, iOS.
- Support for PC hardware, Apple iPads and iPhones and other emerging technologies as identified.
- Resolution of blue screen errors and security issues.
- Support for/with MobileIron or comparable Enterprise Mobile Device Management tools.
- Support of wireless connectivity including dropped calls, modems and VPN.
- Support for Exchange Active Sync (EAS).
- Printer support.
- RSA token support.
Qualifications
- Communication Skills - both oral and written
- Professional demeanor and appearance
- Self-starter
- Teamwork
Top Skills
- Imaging/Deployment/Troubleshooting
- IP Networking
- Field service experience
- Customer service
- Effective Time management / Needs to be able to work independently and in a team environment.
- Good Oral and written communications skills.
- Local candidates only - not a remote or virtual position
- Flexible work hours, possible OT. Daily driving to various locations.
- Must have a valid Driver's License and be able to carry / lift 50-75 lbs.
- Required: MVR check must be conducted.
- Candidate required to be a U.S. Citizen or U.S. National