Desktop Support Manager - Bethesda, MD

Job Description

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. All positions are onsite, unless otherwise stated.

Leidos Health & Civil Sector is seeking a Hands-On Desktop Support Manager to work onsite full-time in Bethesda, MD.

Candidates must:

• Be local to the Washington, DC metropolitan area and able to work onsite five days per week.
• Be a U.S. Citizen or U.S. Person (Green Card Holder) with the ability to obtain a Public Trust Clearance.

This position is ideal for a highly technical desktop engineering leader who thrives in a hands-on environment. The Desktop Support Manager will lead a team of approximately 8-10 desktop engineers while serving as the highest level of technical escalation for complex desktop, endpoint, imaging, application, and user support issues.

This is not a traditional management-only position. The successful candidate will be expected to remain actively engaged in day-to-day support operations, performing many of the same technical responsibilities as their team while providing leadership, mentoring, operational oversight, and technical direction. The Desktop Support Manager will spend a significant portion of their time troubleshooting advanced issues, supporting endpoint technologies, participating in major incident response, maintaining desktop standards, and ensuring the delivery of secure, reliable desktop services across the enterprise.

Certificates/Security Clearances/Other

Required Certifications:

• Candidates MUST possess at least one of the following certifications:
  • CompTIA Security+, Network+, or equivalent
  • ITIL Foundation (preferred)
  • Experience with endpoint management tools (SCCM, Intune, MECM, JAMF, or equivalent).

Preferred Qualifications:

• ITIL Foundation certification.
• Microsoft enterprise certifications.

Additional Qualifications/Responsibilities

Required Qualifications:

• Associate's Degree with 12 years of relevant experience, Bachelor's Degree in Computer Science, Information Technology, or related field with 10+ years of relevant experience, or equivalent combination of education and experience.
• Minimum of 3 years of leadership, supervisory, or team lead experience.
• Extensive hands-on enterprise desktop engineering and support experience.
• Ability to demonstrate advanced troubleshooting and technical problem-solving skills during the interview process.
• Comfortable performing hands-on technical work in addition to personnel management responsibilities.
• Strong hands-on expertise with:
  • Windows 11 enterprise environments
  • Active Directory, Group Policy, DNS, and DHCP
  • Endpoint security technologies including encryption, antivirus, firewall management, and patching
  • Desktop imaging and automated deployment tools
  • Endpoint management platforms such as SCCM, MECM, Intune, JAMF, or equivalent
  • ServiceNow or similar IT Service Management (ITSM) platforms
  • Root cause analysis and incident management

Required Certifications:

• Candidates MUST possess at least one of the following certifications:
  • CompTIA Security+, Network+, or equivalent
  • ITIL Foundation (preferred)
  • Experience with endpoint management tools (SCCM, Intune, MECM, JAMF, or equivalent).

Preferred Qualifications:

• Experience supporting Federal, NIH, or HHS environments.
• Experience managing desktop virtualization environments.
• ITIL Foundation certification.
• Microsoft enterprise certifications.

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares.

Original Posting:
June 24, 2026
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:

• Pay Range $82,550.00 - $149,225.00
• The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.