Entry Level Customer Service Assistant

Company Description

At Entertainment Travel Associates, we specialize in providing exceptional travel experiences tailored to our clients' unique needs. Based in Tampa, FL, our team is dedicated to delivering seamless service, unforgettable journeys, and a commitment to excellence in the travel and entertainment industry. Join us and become part of a growing company where professionalism meets passion.

Job Description

Job Summary

We are seeking a friendly and motivated Entry Level Customer Service Assistant to help deliver exceptional customer experiences. This role is ideal for individuals beginning their careers who enjoy helping others, solving problems, and working in a supportive, team-oriented environment.

Responsibilities

• Welcome customers and provide professional assistance.
• Assist customers with questions, requests, and service needs.
• Provide accurate information about products and services.
• Resolve routine customer concerns with a positive, solution-focused approach.
• Build positive customer relationships through outstanding service.
• Maintain organized records of customer interactions.
• Support daily customer service operations.
• Collaborate with team members to achieve service goals.
• Follow company customer service standards and procedures.
• Participate in ongoing training and professional development.

Benefits

• Paid training
• Career advancement opportunities
• Professional development programs
• Supportive and collaborative work environment
• Hands-on customer service experience
• Performance-based growth opportunities
• Ongoing mentorship and coaching

Qualifications

• High school diploma or equivalent required.
• Strong communication and interpersonal skills.
• Positive attitude and willingness to learn.
• Excellent customer service and problem-solving abilities.
• Strong organizational and multitasking skills.
• Ability to work independently and as part of a team.
• Reliable, adaptable, and detail-oriented.
• Previous experience in customer service, retail, hospitality, or other customer-facing roles is a plus but not required.

Additional Information

• Competitive salary ($45,000-$49,000 annually).
• Career growth and advancement opportunities.
• Hands-on training and professional development.
• Collaborative and supportive work environment.
• Opportunity to develop valuable marketing and business skills.
• Performance-based advancement opportunities.
• Full-time position.
• Monday-Friday schedule.
• Paid training.
• Employee recognition programs.
• Opportunity to contribute to exciting marketing projects and campaigns.