FurstStaffing - CSR

Overview We are seeking a reliable, customer‑focused Customer Service Representative to handle inbound and outbound communication, resolve issues, and deliver an excellent service experience. This role is ideal for someone who communicates clearly, stays organized, and enjoys helping customers.

Key Responsibilities

• Answer customer inquiries via phone, email, chat, or ticketing system
• Provide accurate information about products, services, orders, and policies
• Troubleshoot issues and escalate when necessary
• Document all interactions in the CRM or support platform
• Process orders, returns, or account updates
• Follow scripts, workflows, and quality standards
• Maintain a positive, professional attitude with every customer
• Meet performance metrics such as handle time, quality, and customer satisfaction

Qualifications

• High school diploma or equivalent
• Strong verbal and written communication skills
• Basic computer proficiency (CRM, email, chat tools)
• Ability to multitask and stay organized
• Problem‑solving mindset and patience under pressure
• Prior customer service or call center experience is a plus

Schedule & Work Environment

• Full‑time
• Onsite
• May require evenings, weekends, or rotating shifts

What Success Looks Like

• Consistently positive customer interactions
• Accurate documentation and follow‑through
• Meeting or exceeding KPIs
• Contributing to a supportive, team‑oriented environment