The position requires the selected candidate to work in the office five days a week. Initial interviews will be held via Microsoft Teams, with second-round interviews held in person. Help Desk Analyst Minimum skills and experience: <ul> <li>Minimum 2 years of experience working in a single point of contact help desk</li> <li>Experience using Jira Service Management Helpdesk application</li> <li>Experience using GroupLink's eHelpdesk platform</li> <li>Experience using Genesys Cloud contact center and customer experience platform</li> <li>Strong customer service skills; telephone etiquette</li> <li>Great team-oriented interpersonal skill</li> <li>Great organizational skills</li> <li>Excellent analytical and problem-solving skills</li> <li>Strong oral and written communications skills (technical and non-technical)</li> <li>Robust understanding of the ACD system and trouble ticket process</li> </ul>