Must-Haves
Responsibilities
• Managing user and computer accounts in Active Directory (AD), Office 365, and Exchange.
• Managing software licensing.
• Receiving telephone calls and emails from users with computer hardware and software problems or how-to inquiries.
• Determining the nature of the problem, the root cause, and providing basic troubleshooting.
• Assisting users with problem solving steps.
• Communicating accurate and useful status updates.
- Professional experience working as part of a service desk team providing remote technical end user support via phone, email, etc.
- Professional experience providing technical end user support for Microsoft Office products, Office 365, specifically Outlook, Word, and Excel.
- Professional experience providing technical support of Windows Desktop operating systems, specifically Windows 10.
- Experience working with Active Directory (AD) for account management and group memberships.
- Experience installing software requiring administrative privileges.
- Experience providing technical support for web browsers, primarily Edge, and Chrome.
- Experience working with a ticketing system to manage user support requests
- Excellent written and verbal communication required as the end user support will be handled remotely via phone, email, etc.
Responsibilities
• Managing user and computer accounts in Active Directory (AD), Office 365, and Exchange.
• Managing software licensing.
• Receiving telephone calls and emails from users with computer hardware and software problems or how-to inquiries.
• Determining the nature of the problem, the root cause, and providing basic troubleshooting.
• Assisting users with problem solving steps.
• Communicating accurate and useful status updates.