Help Desk Support I Golden CO Onsite Job Description: <ul> <li>Manage Help Desk tickets in a timely manner</li> <li>Respond to customer issues via phone, email and computer chat and follow-up with customers to ensure issues are resolved</li> <li>Document customer interactions</li> <li>Install, make changes and repair computer hardware and software</li> <li>Monitor and respond quickly to incoming requests related to IT issues.</li> <li>Install, configure, maintain and upgrade PC software.</li> <li>Tier 1 Networking and troubleshooting as well as support.</li> </ul> Qualifications for Help Desk Technician: <ul> <li>Experience working in a help desk environment</li> <li>Must be able to pass a background check</li> <li>Proficiency with Windows, Linux, and IOS computers</li> <li>Resourcefulness and quick-thinking nature to troubleshoot new and critical technical issues as they arise.</li> <li>Motivated to learn and troubleshoot new devices and systems in a fast-moving IT environment</li> <li>Ability to demonstrate initiative, independence and reliability to complete tasks with little or no supervision, if necessary,</li> <li>Familiarity with ticketing systems, preferably Manage Engine is not a requirement - but is a plus</li> </ul> Skills: <ul> <li>Linux</li> <li>Windows 9x/2000/XP/NT/Vista/7</li> <li>Manage Engine Ticketing system</li> <li>Help Desk </li> <li>IOS</li> <li>Communication skills both verbal and written</li> </ul>