- Perform Tier I level (first contact: emails, first ticket response, answering calls, etc.) of end user support regarding system issues and tracking to resolution and determining root cause analysis.
- Provide daily help desk services (password reset, application entry, routine service tasks) regarding the support of projectwise/adobe systems for user operations.
- Perform daily user management monitoring and maintenance activities.
- Take ownership of issues and requests that come in through by triaging, prioritizing, and assigning tasks to ensure timely resolution and escalate depending on need by coordinating/communicating with OIT and/or document administrator.
- Assist system users who do not understand how to obtain access to supported systems.
- Research user questions and issues to effectively prioritize and escalate as required.
- Troubleshoot system issues and workflow requirements of complex application systems.
- Assist in the recommended user system access modifications to meet the needs of end users.
- Investigate system problems to determine cause (i.e., hardware, software, user error, lack of training, need for clarity in program guidance, etc.) and use reasoning to resolve issues with provided guidance.
- Select the most appropriate plan of action to resolve end user needs.
- Provide outstanding customer service and problem solving skills.
- Effectively interact with technical and non-technical staff at all organizational levels.
- Demonstrate ability to work successfully with a diverse group of customers.
- Understand business functions related to the supported applications.
- Maintain a current knowledge of relevant technologies as assigned.
- Assist in the creation/deletion of document management system users that need access to role based projects.
- Assist with associated system role based access.
- Ensure user access protocols are adhered to and the user has access to appropriate systems.
Location Requirements
Candidate must be local.
No preference
Additional Location Details (City, State) :
Looking for 20 hrs/week but actual schedule can vary. Doesn't have to be four hrs/day, 5 days/week
Background Verification
Minimum Verification Requirements
Please complete the following verifications with Info Cubic upon candidate's selection. Additional verifications may be identified by the agency.
- State Criminal Record verification (past 7 years covering each State in which the candidate has resided)
- County Criminal Records (past 7 Year Address History)
- Federal Criminal Records Verification (past 7 years)
- SSN Name Search
- Global Monitor Check (formerly Patriot/OFAC/Terrorist)
(Suppliers Only)
To order, click on the link to the right:
Order Standard Background Verification
Type Category Qualification Description Competency Required Skills Others Customer Service Proficient (4-6 Years) No Skills Others Communication skills both verbal and written No Skills Tools Microsoft Office Professional Proficient (4-6 Years) No Skills Tools MicrosoftOffice Proficient (4-6 Years) No