At Memorial Hospital of Sweetwater County, our mission, vision, and values serve as the foundation for how we care for patients, support our practitioners and co-workers, and engage with our community. We follow the "Planetree" methodology of "Person-Centered Care". These guide our decisions, shape our culture, and define the expectations for every member of our team.
Our Mission: Compassionate care for every life we touch
Our Vision: To be our community's trusted healthcare leader
Our Values: • Be Kind - Demonstrating compassion, consideration, and thoughtfulness • Be Respectful - Being mindful of individual perspectives, priorities and needs • Be Accountable - Taking responsibility for our commitments, behaviors, and actions • Work Collaboratively - Cooperating with and encouraging each other to achieve a common goal • Embrace Excellence - Dedicated to setting standards that meet and exceed expectations
JOB SUMMARY
The Help Desk Technician - Level 2 provides advanced technical support and serves as an escalation point for complex or unresolved issues. This role supports clinical and non-clinical staff by diagnosing and resolving technical problems, coordinating with vendors and senior IT staff, assisting with service desk operations, and supporting cross-departmental technology initiatives.
JOB QUALIFICATIONS
Education:
High School Diploma or equivalent required.
Associate of Science degree or certification(s) in appropriate Information Technology field or directly related experience supporting a medium to large computer operation preferred.
Certifications/Licenses:
Must successfully complete support certification A+ Core 1 & 2, or equivalate certification within the first year of employment.
Must be ladder trained certified within 90 days of employment.
Job Knowledge and Skills:
Minimum of 1-year experience in a Help Desk support or computer repair position preferred.
Understanding of PC hardware, peripherals, operating systems, and Microsoft Office.
Basic knowledge of network protocols, switches, and e-mail.
Possesses basic diagnostic and troubleshooting skills.
Ability to communicate in English; both verbally and in writing.
