Hourly Customer Service Representative

Salary: $18.00 Hourly
Location : DeKalb County, GA
Job Type: Part Time Hourly
Job Number: 2026-00080
Division/Section: District 3-5 County Position
Opening Date: 06/12/2026
Closing Date: 6/26/2026 11:59 PM Eastern

Description
We are Accepting Applications for the Following Position:

Hourly Customer Service Representative (10346)

Founded in the 1920s and headquartered in Decatur, GA, DeKalb Public Health (DKPH) works to protect, promote and improve the health and well-being of all DeKalb County residents.

Our vision is for a healthier DeKalb where all residents have equitable access to public health resources and live healthy lives. If you have a passion for people and are looking to make an impact on the health of the community, we invite you to join our team! For more information about our agency please visit dekalbpublichealth.com.

LOCATION : Richardson Health Center (Rotation Between Health Centers)

DIVISION/DEPARTMENT : Administration

SALARY INFORMATION : $18.00 Hourly / Pay Grade TPW / Job Code T6001

Job Responsibilities
Under direct supervision, performs a variety of general secretarial, clerical, and administrative support functions/processes or a few specialized or essential clerical functions in support of a unit or office and related personnel. Establishes and/or maintains electronic and record-keeping system. Conducts clerical research using a variety of resources to prepare, assemble, or generate reports, documentation, presentations, etc. May enter data and/or process documents and records. The work includes operating standard office equipment. Work is performed under the close supervision of a clerical or administrative supervisor Under direct supervision, performs a variety of general secretarial, clerical, and administrative support functions/processes or a few specialized or essential clerical functions in support of a unit or office and related personnel. Establishes and/or maintains electronic and record-keeping system. Conducts clerical research using a variety of resources to prepare, assemble, or generate reports, documentation, presentations, etc. May enter data and/or process documents and records. The work includes operating standard office equipment. Work is performed under the close supervision of a clerical or administrative supervisor.
Minimum Qualifications
High school diploma or GED AND completion of 90 quarter hours (60 semester hours) at an accredited college or university

OR

One year of experience in a customer service setting communicating information

OR

One year of experience required at the lower-level Customer Svc Rep 1 (GST120) or position equivalent.

PREFERRED QUALIFICATIONS: In addition to the minimum qualifications, preference will be given to applicants with billing and fee collections experience in a clinical setting, two years or more of front office registration, and Microsoft Office Suite. MUST BE FLEXIBLE. MUST BE ABLE TO COMMUTE FROM ONE HEALTH CENTER TO ANOTHER WHEN NEEDED AND WORK ROTATING SCHEDULE AS NEEDED. MUST PASS DRIVING RECORD CHECK.
Additional Information
NOTE: Thank you for your interest in DKPH. Due to the volume of applications, we are unable to provide application status by phone or email. All qualified candidates will be considered but may not necessarily receive an interview.

Selected applicants will be contacted for next steps. Applicants who are not selected will not receive notification. We have the right to close any position at any time for any reason.

Employment with DeKalb Public Health is not complete or official until applicants meet all pre-employment requirements. Requirements for this position may be subject to: Pre-Employment Drug Screening, Criminal Background Check/Fingerprinting, Previous Employment Reference Check, Specific Immunizations, Motor vehicle check, and/or Education and/or Licensure verification.

ALL APPLICANTS MUST APPLY FOR THIS POSITION & COMPLETE APPLICATION IN: "Career Opportunities" at If you require accommodations under the American Disability Act (ADA), email request by the closing date of this announcement to: jannise.gray1@dph.ga.gov.

DEKALB PUBLIC HEALTH IS AN EQUAL OPPORTUNITY EMPLOYER.
N/A
01

The answers you provide to the supplemental questions will be used to determine if you meet the minimum qualifications for this position. Your responses pertaining to specific work experience and education must be clearly shown in the areas for work history and education on your application. Your application must be completed in full before it is submitted. We do not accept additional information after your application has been received by the Personnel Department. Do you accept these conditions?

• Yes
• No

02

What is your highest level of education completed?

• Doctorate's Degree
• Master's Degree
• Bachelor's Degree
• Associate's Degree
• High School Diploma
• GED

03

Have you ever worked for the Agency DeKalb Board of Health/ DeKalb Public Health that you are applying for?

• Yes
• No

04

Are you a current employee of DeKalb Public Health?

• Yes
• No

05

Are you able to work a rotating schedule, including flexibility to adjust hours as operational needs require?

• Yes
• No

06

Are you able to commute between health centers as needed?

• Yes
• No

07

Are you able to pass a driving record check?

• Yes
• No

08

Are you comfortable working under direct supervision in a structured office environment?

• Yes
• No

09

Are you able to operate standard office equipment (computer, printer, copier, multi-line phone system)?

• Yes
• No

10

Do you have experience maintaining electronic or paper record-keeping systems?

• Yes
• No

11

Are you comfortable performing clerical research, data entry, and document processing tasks?

• Yes
• No

12

Do you have billing or fee collection experience in a clinical or healthcare setting?

• Yes
• No

13

Do you have two or more years of front office or patient registration experience?

• Yes
• No

14

Are you proficient in Microsoft Office Suite (Word, Excel, Outlook)?

• Yes
• No

Required Question