IT Helpdesk Support Technician - Spartan Toyota
Germain Automotive
Lansing, MI 48911, USA
Published yesterday
Full time
HELPDESK SUPPORT TECHNICIAN
This is a position best suited for those seeking field experience in the IT Helpdesk and Support arena. The position will assist with supporting an environment made up of 1300+ users, 900+ workstations, vendor management, and general troubleshooting and setup, with a priority focus on onsite work for their assigned locations.
Responsibilities
• Provide troubleshooting and technical support
o Inbound phone calls, scheduling onsite support where needed
o Onsite Support for assigned locations.
§ Travel to other sites will be on a scheduled cadence.
• IT Inventory Management
• Maintain and Update Documentation as needed
• User Management (Setup, update, termination)
• Hardware Management (Setup, decommission)
• Research and report on tools or solutions that may improve company processes
Benefits
• Practical training and experience in the following areas that support a multi-location, interconnected environment
o Primarily Windows 10/11 Desktop Environment with iOS devices used for certain services
o Vendor Management for vendor-supported services on behalf of locations
o Inventory Management
o Helpdesk Triage
o Remote Support Systems
o Microsoft 365 services such as Entra ID and Intune
o Mitel Phone System (on premises)
o Minimal Cisco/Meraki experience depending on situation
o Software troubleshooting (variety)
• Opportunity to attend networking events and company meetings
Benefits eligible first day of employment!
Requirements
• Monday - Friday, 8hr day
o Schedule will be discussed to ensure IT team coverage works for 7AM-6PM timeframe between the team members.
o Subject to change based on weekend business hours and workload
• Computer Science, Information Technology, or Management Information Systems Focus
• Office 365 Suite (Outlook, Excel, Word, etc.) Experience
• Windows 11 Experience
o Comfortable Usage of operating system
• Mobile OS Experience
o iOS
o Android
• Ticketing System used to track time, communicate updates, and record ticket notes
• Verbal communication of work status between managers and end users where necessary
o Phone, Email, In-Person
• Excellent analytical and problem-solving skills
• Strong work ethic and attention to detail
• Strong verbal and written communication
• Travel for onsite support where needed (Auto Mall in Columbus, OH Area)
Preferred Experience With
• Entra ID/Azure Active Directory
• Microsoft 365 Admin Center
• Windows 11 Troubleshooting
This is a position best suited for those seeking field experience in the IT Helpdesk and Support arena. The position will assist with supporting an environment made up of 1300+ users, 900+ workstations, vendor management, and general troubleshooting and setup, with a priority focus on onsite work for their assigned locations.
Responsibilities
• Provide troubleshooting and technical support
o Inbound phone calls, scheduling onsite support where needed
o Onsite Support for assigned locations.
§ Travel to other sites will be on a scheduled cadence.
• IT Inventory Management
• Maintain and Update Documentation as needed
• User Management (Setup, update, termination)
• Hardware Management (Setup, decommission)
• Research and report on tools or solutions that may improve company processes
Benefits
• Practical training and experience in the following areas that support a multi-location, interconnected environment
o Primarily Windows 10/11 Desktop Environment with iOS devices used for certain services
o Vendor Management for vendor-supported services on behalf of locations
o Inventory Management
o Helpdesk Triage
o Remote Support Systems
o Microsoft 365 services such as Entra ID and Intune
o Mitel Phone System (on premises)
o Minimal Cisco/Meraki experience depending on situation
o Software troubleshooting (variety)
• Opportunity to attend networking events and company meetings
Benefits eligible first day of employment!
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Weekly Pay
- Parental Leave
- Employee Assistance Program (EAP)
- 401(k) Retirement Plan
- Life Insurance
- Short-Term & Long-Term Disability Insurance
- Paid Time Off (accrued after 90 days)
- Employee Discounts
- State-of-the-art technology and equipment
Requirements
• Monday - Friday, 8hr day
o Schedule will be discussed to ensure IT team coverage works for 7AM-6PM timeframe between the team members.
o Subject to change based on weekend business hours and workload
• Computer Science, Information Technology, or Management Information Systems Focus
• Office 365 Suite (Outlook, Excel, Word, etc.) Experience
• Windows 11 Experience
o Comfortable Usage of operating system
• Mobile OS Experience
o iOS
o Android
• Ticketing System used to track time, communicate updates, and record ticket notes
• Verbal communication of work status between managers and end users where necessary
o Phone, Email, In-Person
• Excellent analytical and problem-solving skills
• Strong work ethic and attention to detail
• Strong verbal and written communication
• Travel for onsite support where needed (Auto Mall in Columbus, OH Area)
Preferred Experience With
• Entra ID/Azure Active Directory
• Microsoft 365 Admin Center
• Windows 11 Troubleshooting