Member Resource Specialist - Call Center and Front Window Services

Requisition #:

7281TEF

# of openings:

1

Employment Type:

Full time

Position Status:

Permanent

Category:

Non-Bargaining

Workplace Arrangement:

Hybrid

Fund:

1199SEIU Training and Employment Funds

Job Classification:

Non-Exempt

Responsibilities

• Delivers high-quality customer service by managing a high volume of calls and assisting walk-in visitors with inquiries. Refers or routes calls to the appropriate staff as needed.
• Verifies member eligibility and ensures that all information remains current. Assists in resolving eligibility or technical issues within the organization.
• Updates member demographic information and schedules workshops and counseling appointments for members.
• Assists applicants in navigating the organization's technology systems and resources, including iCIMS, to apply for employment opportunities.
• Communicate or may act as liaison with division staff to address customer concerns or other issues.
• Inputs, reviews, and generates data tracking tools to monitor services provided.
• Ensures accurate training eligibility information is communicated to applicants.
  Manages the Job Security Fund (JSF) verification process to confirm applicant eligibility.
• Performs additional duties and projects as assigned by management.

Qualifications

• High School Diploma or GED required; some college or Degree preferred.
• A minimum of one year of administrative, clerical, or call center experience is preferred.
• Strong data entry skills and basic proficiency in Microsoft Word are required; proficiency in Excel is preferred.
• Demonstrates excellent written and verbal communication skills, as well as strong problem-solving and interpersonal abilities.
• Ability to initiate own communication and maintain a pleasant attitude to ensure excellent service to members and stakeholders.
• Detail-oriented and organized, with the ability to multitask, work under pressure, and establish priorities.
• Ability to work occasional evenings and travel within the NYC area as required.
• Bilingual proficiency in Spanish or another second language is highly preferred.