Onsite Role || Service Desk Personnel - LARS || Nashville, TN
InstantServe LLC
Nashville, TN 37236, USA
Onsite
Published today
Full time
Job Title: LARS Support Specialist
Location: Nashville, TN, 37243 - Onsite
Schedule: Monday-Friday, 8:00 AM - 4:30 PM CST
Type: 6+ months Contract
Job Description:
Seeking a LARS Support Specialist with strong application/system administration experience. This role focuses on supporting and maintaining licensing and regulatory applications, ticketing systems, and workflow configurations-not hardware or desktop support.
Key Responsibilities:
Manage and resolve LARS, Zendesk, and ServiceNow support tickets
Perform password resets, user setup, workflow updates, and status changes
Configure system settings, permissions, and automated workflows
Maintain application change logs and supporting documentation in SharePoint
Coordinate with application teams, trainers, and QA for testing and implementation
Provide timely communication, status updates, and issue resolution
Handle daily print job logging, distribution, and issue reporting
Required Skills:
Application/System Administration experience
Zendesk, ServiceNow, or similar ticketing tools
Strong troubleshooting and customer support skills
Documentation and reporting experience
Knowledge of licensing/regulatory systems preferred
Proficiency in MS Excel and Word
Strong verbal and written communication skills
Education:
Bachelor's/Master's degree preferred or equivalent relevant experience.
Location: Nashville, TN, 37243 - Onsite
Schedule: Monday-Friday, 8:00 AM - 4:30 PM CST
Type: 6+ months Contract
Job Description:
Seeking a LARS Support Specialist with strong application/system administration experience. This role focuses on supporting and maintaining licensing and regulatory applications, ticketing systems, and workflow configurations-not hardware or desktop support.
Key Responsibilities:
Manage and resolve LARS, Zendesk, and ServiceNow support tickets
Perform password resets, user setup, workflow updates, and status changes
Configure system settings, permissions, and automated workflows
Maintain application change logs and supporting documentation in SharePoint
Coordinate with application teams, trainers, and QA for testing and implementation
Provide timely communication, status updates, and issue resolution
Handle daily print job logging, distribution, and issue reporting
Required Skills:
Application/System Administration experience
Zendesk, ServiceNow, or similar ticketing tools
Strong troubleshooting and customer support skills
Documentation and reporting experience
Knowledge of licensing/regulatory systems preferred
Proficiency in MS Excel and Word
Strong verbal and written communication skills
Education:
Bachelor's/Master's degree preferred or equivalent relevant experience.